JLL empowers you to shape a brighter way.  

Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people  and empowering them to  thrive, grow meaningful careers and to find a place where they belong.  Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.   

What this job involves

This position serves as the primary point of contact for workplace services, focusing on delivering exceptional customer experiences while supporting facility operations. The role combines customer service excellence with administrative support, data analysis, and vendor relationship management to ensure seamless service delivery and continuous improvement in a corporate environment.

Your day-to-day tasks will include:

• Serve as the initial point of contact for all employee inquiries, issues, troubleshooting, and feedback related to workplace services

• Collect, analyze, and report data to ensure alignment with client goals and performance objectives

• Build and maintain meaningful relationships with clients, guests, and third-party vendors to maximize service delivery

• Provide concierge services for internal and external events at the training center

• Assist with client events and catering coordination to ensure flawless execution

• Support work order management and administrative functions for facility operations

• Collaborate with cross-functional teams across Facility Management, Engineering, Transactions, and Projects

Required Qualifications:

• High school diploma or equivalent required

• Minimum 2-3 years of customer service experience in a corporate or professional environment • Strong communication skills, both verbal and written

• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)

• Experience with work order management systems or similar administrative platforms

• Demonstrated ability to multitask and prioritize in a fast-paced environment

• Professional demeanor with strong interpersonal skills

Preferred Qualifications:

• Associate's or Bachelor's degree in Business Administration, Hospitality Management, or related field

• Experience in facility management, property management, or corporate services • Knowledge of event planning and coordination

• Experience with data analysis and reporting tools

• Familiarity with vendor management and contract coordination

• Previous concierge or hospitality experience

• Basic understanding of building operations and maintenance processes

Location:

On-site –San Jose,CRI

If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements.  We’re interested in getting to know you and what you bring to the table!

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For additional details please see our career site pages for each country.

For candidates in the United States, please see a full copy of our Equal Employment Opportunity policy here.

Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities.  If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process –  you may email us at [email protected]. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.