Hi, I'm Rita, your Recruiter and guide to joining CSG! We are excited to learn more about you and your unique background.

We are looking for :

• Assists project team in the identification and analysis of a customer's business and technical requirements

• Contributes to the support of 1-3 projects or customer initiatives

• Tracking business processes, documents critical requirements, details, and solutions and communicates status to internal and customer teams

• Troubleshoots, analyzes, documents and escalates issues to team lead as necessary

• Configures, given specific direction, back-end settings for product, pricing plans, and related metadata values

• Implements, given specific direction, limited UI changes to PC, Mac, mobile, tablet, and connected TV devices

• Participates in SCRUM activities and standing meetings with customers and/or internal project teams when required

• Builds a basic understanding of third-party integrations and is responsible for documentation or testing of those specific integrations

• Tests and maintains applications/tools that integrate with customer systems

• Regularly participates, contributes and coordinates with cross-functional teams from across the enterprise including: Operations, Product Management, User Experience, QA and Engineering support teams

• Raises feature enhancement requests on behalf of supported customers or initiatives

• Constructs, contributes and maintains (adding and removing items as necessary) a list of customer use cases for use in smoke/sanity testing along with full regression exercises

• Performs validation of customer-specific use cases following major system updates including major quarterly updates, patches and hot-fixes

• Operational support of live events during weekends through proactive monitoring, troubleshooting and fault resolution

Is this opportunity right for you? We are looking for candidates with:

• 5-7 years of experience in consulting or software implementation environment contributing to project teams and meeting deadlines

• 5-7 years’ experience in customer facing role and knowledge of application software projects/programs with IT systems

• 5-7 years’ experience in Managed Services and/or Operational Support

• Proven experience contributing to multiple work streams

• Proven ability to leverage and apply knowledge of RESTful Web Services

• Practical knowledge and understanding of relational databases and construction of SQL queries

• Work flexible days/hours (Work on a weekend when required)

• An interest in motorsport is a plus

Our Guiding Principles
Impact
Always help and empower others, whether they’re colleagues or customers. When our employees set their minds to something, great things happen.
Integrity
Do what’s right for our customers and our people while being authentic. We treat everyone with trust and respect—that’s just who we are.
Inspiration
Be bold in the way you think and passionate about the work you do. Test out innovative ideas without the fear of failure.

CSGer Perks & Benefits

• Work from Home, in-office, or hybrid

• Employee Belonging Groups

• Healthcare: Dental, Medical, and Vision

• Paid Vacation, Volunteer, and Holiday Time Off

And so much more!

If you would like to be considered for employment opportunities with CSG and need special assistance due to a disability or accommodation for a disability throughout any aspect of the application process, please call us at +1 (402) 431-7440 or email us at [email protected]. CSG provides accommodations for persons with disabilities in employment, including during the hiring process and any interview and/or testing processes.

Our Story

CSG empowers companies to build unforgettable experiences, making it easier for people and businesses to connect with, use and pay for the services they value most. For over 40 years, CSG's technologies and people have helped some of the world's most recognizable brands solve their toughest business challenges and evolve to meet the demands of today's digital economy.

By channeling the power of all, we make ordinary customer and employee experiences extraordinary. Our people [CSGers] are fearlessly committed and connected, high on integrity and low on ego, making us the easiest company to do business with and the best place to work. We power a culture of integrity, innovation, and impact across our locations, representing the most authentic version of ourselves to build a better future together. That's just who we are. Learn more about CSG Inclusion & Impact here

Location(s):

United Kingdom Remote