Recovery Worker

Location: 18 Corfton RoadEalingW5 2HT

Working hours: 37hrs per week - working pattern to be discussed at interview.

Contract Type - Permanent

Salary: Core Coordination - £26,648 - £30,140

The West London Crisis Recovery House is situated in a quiet residential setting with a large garden providing a relaxing outdoor space.  People staying at the service have their own room with communal bathroom and kitchen facilities.

It is a 17 bedded service offering a short-term stay of up to two weeks for people in mental health crisis.  We accept people between the ages of 18-65 who have an enduring mental health problem and are under the care of the West London NHS Trust.

The service offers support and safety planning and a range of therapeutic interventions to equip people using the service with coping strategies to draw upon after they return home.

Purpose of the Role:

To support the people using our services to achieve their life goals

To assist with the safe and successful daily running of the service

To work as part of a team towards agreed service/contract targets

Responsibilities:

Waythrough Services range from 24 hour residential care with nursing to floating support in peoples own homes. Some require evenings, weekends, nightshifts (waking or sleeping) and on-calls.

The people we support are central to everything we do. Each person who uses our services – residents or clients – is a unique individual and they all deserve to be treated as such. As such, the responsibilities may vary from day to day.

Assist people using our services to:

• Manage and improve their own physical and mental well-being
• Develop life-skills including budgeting, money management, tenancy sustainment, access to public services, further education and/or employment and living well in the community
• Live more fulfilling lives and develop new meanings and purposes
• Take control over their life, through their own choices and decisions

Ensure the safe running of the service:

• Assess resident wellbeing and welfare on an ongoing basis
• Keep our service compliant with legal regulations
• Provide a safe, respectful environment

Keywork:

• Oversee your own caseload of key clients
• Concentrate on the person and their individual needs, choices and aspirations, rather than on diagnostic categories or labels
• Work with individuals to develop agreed, meaningful and achievable person centred plans with positive outcomes that meet the individual’s aspirations
• Complete a range of activities during key working sessions
• Ensure positive risk assessments are created and implemented in line with our policies and procedures
• Signpost people we support to other services for additional support

Manage your own workload:

• Plan and carry out your core areas of responsibility
• Complete accurate and timely computerised records via our database
• Liaise with external agencies - such as community mental health teams, multi- disciplinary teams and carers - building relationships and projecting a positive image of the service
• Effectively monitoring and managing your own wellbeing through debriefing and discussions with your manager and colleagues
• Keep up to date with organisational developments

Six skills and qualities required for the role:

• Ability to communicate effectively at all levels
• Ability to respond compassionately to sensitive and complex issues
• Able to motivate, support and advocate for people using services
• Able to work effectively unsupervised and as part of a team
• Able to keep good and accurate records
• Ability to plan and prioritise workload

About Waythrough

Formed in 2024 through the merger of Humankind and Richmond Fellowship, Waythrough is now one of the largest mental health and social support charities in England.

With 3,500 staff and volunteers across more than 200 services, we help people to live full, meaningful lives.

Some roles may still appear under our legacy brands (Humankind, Richmond Fellowship, Aquarius) while we complete our integration — but wherever you join us, you’ll be part of one supportive team, sharing one purpose.

 What We Offer

We value the people who make a difference every day. Alongside meaningful work, you’ll enjoy a comprehensive benefits package:

• 27 days’ annual leave, rising to 32 after 1 year (plus bank holidays)
• Pension scheme with 4.5% employer contribution, matched up to 6.5%
• Life assurance (3× annual salary)
• Enhanced sick pay and family-friendly pay
• Birthday leave and the option to buy up to 5 extra days’ annual leave
• Professional fee reimbursement for relevant qualifications
• 24/7 online GP access and Employee Assistance Programme
• Recognition and long service awards via our Way to Go and Aspirations portals
• £500 Recommend a Friend bonus
• Cycle to Work scheme and Credit Union membership
• Discounts via Blue Light Card, Charity Discounts, Extras and Tickets for Good
• Free will writing service and wellbeing initiatives throughout the year

 Inclusion and Accessibility

Waythrough is proud to be an equal opportunities employer. We welcome applications from all backgrounds and communities — especially those with lived experience of the issues we support.

If you need adjustments or support to apply, please email [email protected].

How to Apply

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‘Apply via Company Website’ to view the full job description and submit your application.

Please note: The salary listed reflects the full earning potential for this role. Starting salaries depend on experience and progression within the band.

Please note: The salary listed reflects the full earning potential for this role. Starting salaries depend on experience and progression within the band. 

About Waythrough 

Waythrough was formed in 2024 following the merger of Humankind and Richmond Fellowship. Together, we’ve created one of the largest mental health and social support charities in England. 

 

Every year, we support around 125,000 people through nearly 200 services – and it’s all made possible by our 3,500 brilliant staff and volunteers.

Make a real difference in your community 

Are you passionate about helping others live safer, healthier, more independent lives? Join our team at Waythrough and support people facing challenges around mental health, substance use, housing or domestic abuse. This is more than just a job – it’s a chance to build meaningful relationships and create lasting change. 

What We Offer

We value the people who make a difference every day. Alongside meaningful work, you’ll enjoy a comprehensive benefits package:

• 27 days’ annual leave, rising to 32 after 1 year (plus bank holidays)

• Pension scheme with 4.5% employer contribution, matched up to 6.5%

• Life assurance (3× annual salary)

• Enhanced sick pay and family-friendly pay

• Birthday leave and the option to buy up to 5 extra days’ annual leave

• Professional fee reimbursement for relevant qualifications

• 24/7 online GP access and Employee Assistance Programme

• Recognition and long service awards via our Way to Go and Aspirations portals

• £500 Recommend a Friend bonus

• Cycle to Work scheme and Credit Union membership

• Discounts via Blue Light Card, Charity Discounts, Extras and Tickets for Good

• Free will writing service and wellbeing initiatives throughout the year

Inclusion and accessibility 

Waythrough is proud to be an equal opportunities employer. We welcome applications from all backgrounds and communities, especially those with lived experience of the issues we support. 

 

We have signed up to the Disability Confident Scheme  - all applicants are welcome, and adjustments can be made to enable fair participation.

 

If you need adjustments or support to apply, please email our recruitment team: [email protected] 

Closing Date:

2026-02-17