Posted:
4/16/2025, 6:39:54 AM
Location(s):
Illinois, United States ⋅ Peoria, Illinois, United States
Experience Level(s):
Junior ⋅ Mid Level
Field(s):
Customer Success & Support
Workplace Type:
On-site
Career Area:
Technology, Digital and DataJob Description:
Your Work Shapes the World at Caterpillar Inc.
When you join Caterpillar, you're joining a global team who cares not just about the work we do – but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here – we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it.
Job Summary
Identifies, investigates, monitors and resolves customer issues in accordance with standards and processes. This position will play a hands-on role in the investigation and resolution of Telematics Quality issues, specific to the Electric Power Industry. This will entail directly answering dealer support tickets and also working Quality issues from a Service Engineering respect.
What You Will Do:
What You Will Have:
Customer Focus:
Effective Communications:
Business Intelligence:
Systems Software Infrastructure:
Technical Troubleshooting:
Considerations For Top Candidates:
Additional Details:
This position will be focused on hands on troubleshooting of Product Link devices, as well as back-office investigations. This can often entail required travel to be on site at dealer locations, 10% to 25%.
Summary Pay Range:
$95,640.00 - $143,520.00Compensation and benefits offered may vary depending on multiple individualized factors, job level, market location, job-related knowledge, skills, individual performance and experience. Please note that salary is only one component of total compensation at Caterpillar.
Benefits:
Subject to plan eligibility, terms, and guidelines. This is a summary list of benefits.
Medical, dental, and vision benefits*
Paid time off plan (Vacation, Holidays, Volunteer, etc.)*
401(k) savings plans*
Health Savings Account (HSA)*
Flexible Spending Accounts (FSAs)*
Health Lifestyle Programs*
Employee Assistance Program*
Voluntary Benefits and Employee Discounts*
Career Development*
Incentive bonus*
Disability benefits
Life Insurance
Parental leave
Adoption benefits
Tuition Reimbursement
* These benefits also apply to part-time employees
Posting Dates:
April 16, 2025 - April 23, 2025Any offer of employment is conditioned upon the successful completion of a drug screen.
EEO/AA Employer. All qualified individuals - Including minorities, females, veterans and individuals with disabilities - are encouraged to apply.
Not ready to apply? Join our Talent Community.
Website: https://caterpillar.com/
Headquarter Location: Peoria Heights, Illinois, United States
Employee Count: 10001+
Year Founded: 1925
IPO Status: Public
Last Funding Type: Grant
Industries: Construction ⋅ Machinery Manufacturing ⋅ Manufacturing ⋅ Mechanical Engineering