The Client Organization was established to drive enterprise-wide approaches to client coverage, identifying and filling in gaps or reducing duplication to ensure consistency throughout the firm. Additionally, it plays a leading role coordinating the allocation of capital, marketing and other financial, technology and human resources towards the client segments with the best returns potential. The Client Organization operates across 40+ jurisdictions globally.

The Governance Compliance and Risk Lead sits within the Client – US Consumer Card – Marketing Business Control Governance Organization. The Governance team is responsible for optimizing governance to streamline processes for impactful risk management and empower data-driven decisions through actionable insights. The team fosters a risk-aware culture, proactively mitigating emerging threats through expert analysis and rigorous change management. Furthermore, they provide strategic foresight by delivering clear analytics and recommendations to ensure audit readiness and build a resilient future for the organization.

The Governance Compliance and Risk Lead is a pivotal role to strengthen Citi's control environment, requiring a highly analytical and detail-oriented professional with a strong background in operational risk, compliance risk, regulatory risk, and control functions. The individual will be responsible for driving results with a high sense of urgency, applying critical thinking to complex control challenges, and supporting the continuous improvement of risk management practices across various business areas within the organization Client Organization USCC - Marketing sector.

Responsibilities: 

Marketing Criteria Risk Assessment (MCRA) Management

• Oversee and manage the Marketing Criteria Approval Council, including activities related to segmentation, targeting, and suppressions.
• Facilitate MCRA meetings, managing logistics, materials, minutes, and follow-up actions to ensure efficient operations.
• Guide campaign sponsors through the end-to-end approval process, securing necessary Fair Lending, Legal, and Product Compliance approvals.
• Coordinate annual campaign renewals to ensure ongoing compliance for all active marketing campaigns.
• Manage and enhance fair lending workflow tools, driving improvements and operational efficiency.

Strategic and Operational Excellence

• Streamline Information Flow: Navigate a large organization to streamline and summarize multiple information points, creating repeatable processes to build consistency in presenting information.
• Problem Solving: Utilize strong technical problem-solving skills to identify conflicts, discrepancies, and other issues, bringing together the right teams to develop effective solutions.
• Priority Management: Effectively manage competing priorities and tasks in a complex and dynamic environment, working well as part of a team.
• Support ad-hoc risk and control initiatives and projects, demonstrating flexibility and responsiveness to evolving organizational needs.

Communication and Influence

• Clear Communication: Possess exceptional oral and written communication skills, with the ability to synthesize complex concepts and influence change across various levels of the organization.
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency, as well as effectively supervise the activity of teams and create accountability with those who fail to maintain these standards

Qualifications: 

• Minimum of 6-10 years of experience in the financial services industry, with a focus on governance, regulatory affairs, operational oversight, or similar functions. Experience in the US marketing sector is a plus.
• Artificial Intelligence: Familiarity with AI/ML concepts and their application in risk management, compliance, or operational efficiency is highly desirable.
• Results Orientation: Demonstrated ability to synthesize, prioritize, and drive results with a high sense of urgency and strong sense of accountability and ownership.
• Regulatory & Compliance Knowledge: Strong knowledge of US compliance laws, regulations, and best practices, with proven experience in control-related functions.
• Analytical Acumen: Critical, quick, and detail-oriented thinker with strong analytical skills to identify, measure, and manage key risks and controls. This includes knowledge of risk and control metrics (gathering, reporting, trend analysis, creation).
• Problem-Solving: Ability to identify operational gaps and problems, generate sustainable solutions, and make sound decisions, often leveraging root cause analysis.
• Process Improvement: Proven experience in implementing sustainable solutions and improving processes within control functions.
• Communication & Influence: Exceptional oral and written communication skills, with the ability to synthesize complex concepts and influence change across various stakeholders.
• Collaboration & Autonomy: Ability to work autonomously, take initiative, prioritize effectively, create support and buy-in across stakeholders, and cooperate effectively in achieving group and business objectives.
• Technical Proficiency: Proficient in Microsoft Office Suite, Workflow Management tools, JIRA, Confluence, CRISP and/or Gen AI.

Education: 

Bachelor's/University degree, Master's degree preferred

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Job Family Group:

Controls Governance & Oversight

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Job Family:

Cross-disciplinary Controls

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Time Type:

Full time

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Most Relevant Skills

Analytical Thinking, Business Acumen, Communication, Constructive Debate, Controls Assessment, Controls Lifecycle, Escalation Management, Issue Management, Risk Management, Stakeholder Management.

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Other Relevant Skills

For complementary skills, please see above and/or contact the recruiter.

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