At Iron Mountain we know that work, when done well, makes a positive impact for our customers, our employees, and our planet. That’s why we need smart, committed people to join us. Whether you’re looking to start your career or make a change, talk to us and see how you can elevate the power of your work at Iron Mountain.

We provide expert, sustainable solutions in records and information management, digital transformation services, data centers, asset lifecycle management, and fine art storage, handling, and logistics. We proudly partner every day with our 225,000 customers around the world to preserve their invaluable artifacts, extract more from their inventory, and protect their data privacy in innovative and socially responsible ways. 

Are you curious about being part of our growth stor​y while evolving your skills in a culture that will welcome your unique contributions? If so, let's start the conversation.

Job Summary

Iron Mountain is seeking a motivated and detail-oriented Junior Billing Associate to join our Collections team. In this role, you will be responsible for supporting the North America Web Invoicing process by delivering invoices, managing portal submissions, and resolving customer billing inquiries. You will join a collaborative Customer Excellence team at our Global Capabilities Center, working closely with senior team members and cross-functional stakeholders to protect revenue and deliver an exceptional customer experience.

What You’ll Do

In this role, you will:

• Deliver and manage invoices: Accurately deliver invoice copies to customers, upload billing documents to third-party portals, and maintain accurate transmission records.

• Collaborate and resolve queries: Partner with customers and cross-functional teams over phone and email to clarify billing discrepancies, address operational inquiries, and resolve issues effectively.

• Ensure process adherence: Maintain compliance with organizational standards, billing policies, and portal setup procedures while completing required process training.

What You’ll Bring

The ideal candidate will have:

• 0–1 years of experience in basic customer support or customer excellence environments (freshers are welcome, as comprehensive training will be provided).

• Strong written and verbal communication skills to effectively converse via phone, draft professional emails, and handle helpdesk messaging.

• Proven ability in active listening, empathy, and de-escalation to understand customer needs, resolve invoicing concerns, and build trust.

• High School Diploma or Bachelor’s Degree with a strong attention to detail and adaptability to changing procedures

Category: Finance