Innovate in Bengaluru

This position is based at our on-site office in Bengaluru. Lowe's offers an ultramodern work environment, complete with cutting-edge technology, collaborative workspaces, an on-site gym and clinic, and other perks to enhance your work experience. 

About Lowe’s

Lowe's Companies, Inc. (NYSE: LOW) is a FORTUNE® 50 home improvement company serving approximately 17 million customer transactions a week in the U.S. With total fiscal year 2022 sales of over $97 billion, approximately $92 billions of sales were generated in the U.S., where Lowe's operates over 1,700 home improvement stores and employs approximately 300,000 associates. Based in Mooresville, N.C., Lowe's supports the communities it serves through programs focused on creating safe, affordable housing and helping to develop the next generation of skilled trade experts.

For more information, visit Lowes.com.

 About Lowe’s India: At Lowe's India, we are the enablers who help create an engaging customer experience for our $97 billion home improvement business at Lowe's. Our 4000+ associates work across technology, analytics, business operations, finance & accounting, product management, and shared services. We leverage new technologies and find innovative methods to ensure that Lowe's has a competitive edge in the market.

To know more about Lowe's India, visit Lowes.co.in.

About the Team: The ‘CI Ops Team’ is responsible for conducting thorough research and analysis to accurately and efficiently identify new product matches with competitor websites and responsible for maintaining established competitor matches. The Team plays a critical part in ensuring that our product offerings remain competitive in the market by evaluating competitor products, specifications, and other relevant factors and providing competitor insights.

Job Summary:

The CI Operations ‘Analyst’ is responsible for leading the daily operations of the Competitive Intelligence team, ensuring smooth execution of key tasks such as task prioritization, task allocation, and delivery of results to the business and technology teams. This role drives the implementation of matching initiatives, match audits, and strategic business initiatives aimed at improving product competitiveness. The CI Operations Analyst ensures the team operates at a high level of productivity while maintaining exceptional accuracy in the output generated. Additionally, this role focuses on optimizing throughput, supporting cross-functional teams, and delivering actionable insights that support business growth and decision-making

Roles & Responsibilities:

Core Responsibilities:

• Lead initiatives to create highly accurate product matches within the competitor's product catalog, ensuring consistent and reliable outputs that support business goals.

• Manage daily operations by prioritizing, defining, allocating, and ensuring the timely delivery of tasks across the team, balancing short-term needs with long-term objectives.

• Supervise and direct a contingent workforce focused on manually creating product matches, overseeing match validation/Audit processes to ensure high-quality and precise matching.

• Collaborate closely with SSCM and SSCB pricing and business stakeholders to define clear requirements for ad-hoc or on-demand requests for competitive data, executing manual processes as needed to meet business requirements.

• Monitor outstanding business requests and ensure that deliverables are consistently met with high quality and within agreed timelines, maintaining strong relationships with stakeholders.

• Track and analyze operational metrics to monitor team productivity, efficiency, and overall performance. Develop reports and present insights to key stakeholders, highlighting progress and areas for improvement.

• Oversee and manage the entire product matching lifecycle—identification unmatched items, Product matching, and maintenance—while proactively working to clarify requirements and remove any obstacles that may hinder the team’s progress.

• Ensure that the team’s skills and capabilities are aligned with operational requirements, providing training and professional development opportunities as needed to enhance performance.

• Develop deep subject matter expertise in competitive product matching, staying current on industry trends and applying best practices to improve the accuracy and effectiveness of product matches.

• Lead the audit and QC processes to ensure ongoing accuracy, compliance, and adherence to established guidelines.

Years of Experience:

2 to 4 Years

Education Qualification & Certifications (optional)

Required Minimum Qualifications:

• Bachelor's Degree plus 2+ years’ experience in an analytical role and having relevant experience in competitive intelligence

Skill Set Required

Primary Skills (must have)

• 2+ years’ relevant experience working directly with business stakeholders

• Knowledge of writing and executing SQL queries

• Hands on experience with MS excel, proficiency with formulas, pivot tables.

• Experience with Microsoft Office tools (e.g., Word, PowerPoint, Excel)

• Demonstrated experience working cross-functionally and with global partners

• Effective communicator – ability and skill to write, present, and listen effectively

Secondary Skills (desired)

• Experience with reporting tools (PowerBI, etc.)

Lowe's is an equal opportunity employer and administers all personnel practices without regard to race, color, religious creed, sex, gender, age, ancestry, national origin, mental or physical disability or medical condition, sexual orientation, gender identity or expression, marital status, military or veteran status, genetic information, or any other category protected under federal, state, or local law.