Via is on a mission to create public transportation systems that provide far greater access to jobs, healthcare, and education. Our platform serves as the technology backbone for modern transit networks, transforming antiquated and siloed public transportation systems into smart, data-driven, and efficient digital networks. With hundreds of agency partners around the world, Via is recognized as the leading transportation technology and service provider globally.

As a Senior Partner Success Manager at Via, you will be the face and voice of Via for our partners in Western Europe, both internally and externally. You'll build genuine, durable relationships with the cities and operators working to deliver better transportation for their communities, while owning the commercial outcomes that come with it — from complex renewals to service expansions. Our Partner Success team is made up of talented, collaborative people who are passionate about making public transit better, and at Via, the work we do together translates into real impact for the people who depend on it every day. This is a high-impact individual contributor role for someone ready to take full ownership of a strategic portfolio operating with a high degree of autonomy.

About the Role:

• Own the success of transportation systems in your partners' cities, serving as the primary point of contact for executive city and agency leadership and operating with a high degree of autonomy
• Act as a trusted advisor to partners, translating their needs into concrete service improvements and revenue opportunities using Via's full platform, including Citymapper, to make the case for better transit
• Build deep, long-term relationships with partners by identifying pain points, providing solutions, and recognising opportunities for service growth
• Analyse service performance data on a daily, weekly, and long-term basis, turning complex datasets into clear strategic decisions that improve quality, efficiency, and growth
• Independently lead multi-year and complex contract renewals and service expansions, managing high-stakes negotiations with senior stakeholders to increase year-on-year revenue
• Advocate internally for your partners, championing new products and capabilities that expand the size and scope of their services
• Fluency in French and English is required; additional languages are a plus

About You:

• 7+ years of relevant experience in a client-facing role, whether in consulting, customer success, or a high-growth technology company
• Quantitatively inclined and data savvy; you don't just draw conclusions from complex data sets, you use them to drive strategic decisions and influence partners and internal teams alike
• An entrepreneurial relationship builder who brings clarity and confidence to highly complex, politically sensitive situations, turning them into opportunities to deepen trust
• A reliable, motivated self-starter who doesn't just thrive in fast-paced environments but helps shape the way things are done within them
• An empathetic team player who takes pride in elevating those around them, and views success as a collective effort

What We Offer:

• A chance to be part of a company recognized for its commitment to social impact
• Hybrid working and a beautiful office in the heart of Paris (Saint-Lazare)
• Competitive compensation, including stock options
• 25 days of annual leave plus RTT days
• Meal vouchers provided through Swile
• Medical, disability, and life insurance covered through Via

There has never been a more exciting time to be on the cutting edge of public mobility. 

Ready to join the ride?