Skill required: Employee Services - Succession Planning
Designation: Performance Associate
Qualifications:Any Graduation
Years of Experience:1 to 3 years
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What would you do? Improve workforce performance and productivity, boosts business agility, increases revenue and reduces costs Employee Services - More into query/case management In Succession Planning you will need to identify and prepare employees who qualify to succeed key players within the top management when their terms end using a combination of mentoring, training and job rotation. The Workforce Administration Associate will process incoming requests received through emails or any other application. These requests include resolving and/or completing service requests and working collaboratively with the team members, other internal teams, Third Party vendors or Client.
What are we looking for? •1 - 2 yrs. business experience with similar background Knowledge of MS Office and Excel skills would be a plus • Good organizational & prioritisation skills. • Analytical and problem solving skills. • Multi-cultural awareness. • Passion for customer service. • Team player. • Results & detail-oriented • Focus on high data accuracy. • Quality driven – in communications and all system transactions. • Strong written and verbal skills in English Language • Professional Qualities • Good oral and written communication skills • Ability to identify and effectively use resources • Excellent customer service skills • Shift timings (7am – 3pm ET/ 5:30pm -1am IST) (1pm to 9pm ET/ 11:30pm – 7am IST) • Candidate should be willing to work in Rotational Night shifts.
Roles and Responsibilities: • Read, understand and analyze client process as per the business rules. • Execute the process accurately and timely as a hands-on processor. • Escalate issues and seek advice when faced with complex issues/problems. • Participate in client conference calls and prepare ‘minutes of meeting’. • Ensure LWI’s are followed and updated regularly and train the team members on process updates. • Perform “Root Cause Analysis” on issues faces and suggest appropriate corrective action for current remediation and future control. • Must be able to propose process improvement ideas which can reduce time, improved accuracy or enhance controls • Must have clear understanding of the existing matrices in the process, how they are measured and improvise the measurement system to make it more effective and transparent. • Update process metrics on daily basis and maintain MIS. • Always demonstrate the highest level of customer service. • Pay close attention to detail and follow through to resolve any outstanding issues. • Goes beyond immediate requests and activities to ensure both own and related tasks are completed. • Ensure and maintain the security and confidentiality of client data. • Update client applications accurately and quickly in accordance with the appropriate User Guides. • Understand & perform the full range of Workforce Administration processes (Employee Life cycle) which includes, onboarding the candidate, people movement & benefits administration • Must have clear understanding of the existing performance metrics in the process, how they are measured and improvise the measurement system to make it more effective and transparent • Follow LWIs while processing & highlight any anomalies in LWIs/process documentation to the SME/Leads. • Must be able to propose process improvement ideas which can reduce time, improved accuracy or enhance controls • Participate in Team building activities. • Assist client with Admin activities (especially Document Mgmt) related to onboarding, people movement and benefits administration. • Have customer facing experience & experience of using telephony to speak with clients

Any Graduation

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