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Support the At-Need Administration departments with various tasks including but not limited to providing finalization and follow up for funeral and cemetery arrangements. Provide thorough and compassionate customer service to grieving families throughout the Arrangements process to ensure service excellence.

Essential Job Functions: Must be able to perform the essential functions of the job with or without reasonable accommodations.

• Daily phone and text support for incoming calls and/or texts
• Accept payments for upcoming services
• Obtain required signatures on compliance documents
• Update HMIS system records
• Assist with email and voicemail follow ups
• Process and follow up with Military honors requests and flag applications
• DocuSign completion and uploading
• Manage Death certificate approval distribution list
• Perform precalls for Arrangement appointment preparation, as needed
• Finalization of marker orders, as needed
• Take requests from At-Need Arrangements Counselors and assist with case management follow up activities to ensure high level of customer service and minimal customer wait time.
• Must demonstrate in-depth knowledge in company products and services, company policies and procedures, and state and federal regulations.
• Maintain positive, professional working relationships with coworkers and cross functional departments.
• Demonstrate a high level of compassion, empathy, integrity, and willingness to help others.
• Abide by the Company dress code and any department requests regarding work attire.                                                                                                       
• Keep immediate supervisors promptly and fully informed of all problems and matters of significance and take prompt corrective action where necessary.
• Understand and achieve annual SMART goals.
• Participate in training and skill development opportunities to improve competency and customer service.
• Adhere to Company policies, procedures, rules, and controls.
• Adhere to safety rules and regulations, and report unsafe practices to management.
• Act on customer complaints to provide satisfactory resolution.
• Adhere to the attendance policy and report to work on time.
• As an At-Need Arrangements Administrator, this position is responsible for ensuring that funeral arrangement details are finalized with a high level of accuracy and in a highly professional, compassionate, and courteous manner, and that they comply with company policy and with state and federal regulations.

Knowledge, Skills & Abilities:

• Three years’ experience in the mortuary/cemetery industry, with knowledge of funeral ceremonies and practices,
• Must pass CFDA Arrangers Test or equivalent, and if necessary, complete an CFDA Funeral Arrangers Course or equivalent, and successfully pass the accompanying examination by a score of 75% or higher
• Strong written and verbal communication skills
• High level of professionalism, customer service, and willingness to help others
• Professional sales and/or strong customer service background
• Bilingual Chinese, Korean, and/or Spanish preferred
• Detail oriented
• Problem solving skills
• Self-motivated and flexible
• Warmth, compassion, empathy
• Diplomacy under pressure
• Ability to multi-task, prioritize tasks, and differentiate level of importance
• High level of communication and listening skill
• Cultural sensitivity to the diverse community that Rose Hills serves
• Advanced PC skill with MSWord, Excel, and Outlook

Compensation:

$21.50/hr - $28.00/hr

Exact compensation may vary based on skills, experience, and location.

Benefits (dependent upon eligibility):

Medical*Dental*Vision*Flexible Spending Accounts (health care and dependent care)*Health Savings Account with Company Contribution*Sick Leave*Short-Term Disability*Long-Term Disability*Life Insurance*Voluntary Accidental Death or Dismemberment Insurance*Dependent Life Insurance*SCI 401(k) Retirement Savings Plan with Company match*Employee Assistance Program

Rose Hills is an Equal Opportunity Employer. The company’s hiring procedures do not discriminate against any person on the basis of race, color, national origin, religion, ethnicity, age, sex, sexual-orientation, veteran’s status or disability, or any other legally protected status.

SCI Shared Resources, LLC is committed to an inclusive, barrier-free recruitment and selection process. On request, we will seek to provide appropriate accessibility options to all applicants with disabilities.

As part of your pre-employment background check, your criminal conviction history will be verified given that this role requires the following material job duties: Working with or around client families, colleagues, and working with confidential information. Convictions creating a direct, adverse, and negative relationship with the identified job duties may result in withdrawal of a conditional job offer.

Postal Code: 90601

Category (Portal Searching): Administration and Clerical

Job Location: US-CA - Whittier