•    Manage and oversee the work of individuals and vendors who contribute to accurate and timely clinical investigative site payments and may indirectly manage matrix teams as appropriate.
•    Sets priorities for the team to ensure task completion.
•    This role manages and completes complex to non-routine investigator payments processes.
•    Key focus will be facilitating accurate and on-time payment, investigator payment administration, and customer service to internal and external stakeholders including Global Clinical Operations (GC) and investigative sites.
•    Manages payment vendor deliverables to ensure that investigative sites are paid on time and accurately.
•    Works with payment vendor to ensure that investigative sites’ payee accounts are set up within the required time limit for site payments.
•    Liaise with ICM teams regarding payment terms in investigator agreements.
•    Communicate with sites and clinical teams regarding payment questions or updates.
•    Identify, evaluate, and manage risks by developing mitigation strategies, alternative solutions, resolve issues, action item follow-up, etc., in collaboration with cross-functional and/or matrix teams.
•    Manage payment-related process activities performed by team to support rollout and optimization of vendor payment systems, reporting tools, and internal dashboards.
•    Provide excellent customer service and timely site issue resolution.
•    Oversee the maintenance and update of payment tracking information in Smartsheet and/or PowerBI.
•    Manage the team’s setup and maintenance of financial files throughout the course of the study including payment documentation, investigator financial files, and amendments in accordance with ALCOA+C guidelines.
•    Work with team to successfully reconcile all study payments on a routine basis and provide financial reports to clients, as requested.
•    Develop and facilitate investigator payments training. Act as the Subject Matter Expert of Payment Delivery to business partners and stakeholders globally.

IQVIA is a leading global provider of clinical research services, commercial insights and healthcare intelligence to the life sciences and healthcare industries. We create intelligent connections to accelerate the development and commercialization of innovative medical treatments to help improve patient outcomes and population health worldwide. Learn more at https://jobs.iqvia.com