Posted:
12/4/2024, 8:00:01 AM
Location(s):
Cleveland, Ohio, United States ⋅ Ohio, United States
Experience Level(s):
Mid Level ⋅ Senior
Field(s):
Sales & Account Management
Workplace Type:
Hybrid
SUMMARY
The Manager of Site Merchandising is part of a fast-paced, cross-functional team responsible for delivering a best-in-class eCommerce experience for JOANN. The primary responsibility is to manage the merchandise presentation on JOANN.com. This e-Commerce-based role leads customer insights and analytics with merchandising, taxonomy, and attribution strategies to satisfy customer intent, while maximizing business results. This role is responsible for the product alignment, organization, categorization, and taxonomy for the shopping experience on the website. This includes images, videos, attribution, SEO opportunities, and product titles. The main objective will be driving increases in conversion and other KPIs as determined collaborating with the eCommerce Merchants to understand the product strategies and creating an action plan to bring their categories to life on the website. This role will lead newly implemented technologies around customer behavior on site, with the focus on understanding how this behavior translates to revenue.
In this role you will think like a merchant and be proficient in eCommerce business systems with a fearless obsession to always put the customer experience first. This position is data oriented as they will oversee many SKUs. Organization, attention to detail and advanced excel skills are required.
JOB DUTIES
SUPERVISORY RESPONSIBILITIES
Manage a team of eCommerce specialists including performance management and feedback.
EDUCATION & EXPERIENCE
Education Minimum: Bachelor's Degree with a major in: Business, Business Management, Merchandising, Marketing, or Communications
Experience Minimum: 6+ years of retail experience in eCommerce, Omni-Channel, Merchandising or Marketing, & Analytics
Experience Preferred: 8+ years of experience in retail in an eCommerce or Omni-Channel role focused on web content, user experience or website merchandising. 5+ years supervisory experience. Analytical training, forecasting, P&L Management, experience developing pricing & promotional plans, experience with a Big Box Retailer, experience working with and leading vendor partnerships.
WORKING CONDITIONS
KNOWLEDGE, SKILLS & ABILITIES
#LI-ZH1
This position will be located at:
5555 Darrow Road Hudson, OH 44236Eligibility for benefits and incentives is dependent upon employment status. JOANN offers the following benefits and incentives to eligible Team Members:
For more details on benefits and eligibility requirements, Click Here or visit https://joann.myben.site/
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JOANN is an Equal Employment Opportunity Employer. This job summary is intended to be brief and does not list all duties for this position. Nothing in this job description should be construed as an express or implied contract of employment. JOANN is an at-will employer, which means that your employment may be terminated by JOANN or yourself with or without notice or cause unless the at-will arrangement is modified by a written agreement signed by both you and and authorized representative of JOANN.
Website: https://joann.com/
Headquarter Location: Hudson, Ohio, United States
Employee Count: 10001+
Year Founded: 1943
IPO Status: Public
Industries: Consumer Goods ⋅ E-Commerce ⋅ Home Decor ⋅ Retail ⋅ Shopping