It's fun to work in a company where people truly believe in what they are doing!

The primary responsibility of this role, Instrument QC Technician 1, is for routine testing of Neogen Food Safety instrumentation to ensure compliance with specified performance standards. Neogen has a broad range of products that provide our customers with effective food safety solutions. They will also assist with equipment evaluations and provide feedback on product issues to technical support teams.

Prepares installation and test validation procedures/protocols to ensure product is manufactured in accordance with appropriate regulatory agency validation requirements, internal company standards and current industry practices. Compiles and analyzes validation data, prepares reports and makes recommendations for changes and/or improvements. May also investigate and troubleshoot problems and determine solutions. Maintains validation documentation and files.

Essential Duties and Responsibilities:

• Performs routine testing on testing equipment to ensure they meet quality standards
• Performs calibration of instrumentation
• Ensures quality product is returned to customers after repairs
• Compiles detailed quality paperwork
• Ensures that Neogen CRM and ERP system entries for Instrumentation department repairs are properly updated and cases are closed in timely manner
• Participates in brainstorming sessions to streamline routine activities/troubleshoot manufacturing and QC issues
• Adheres to GLP/ISO guidelines in daily activities
• Other duties as may be assigned by Manager

Skills and Competencies:

• Technical Skills:  Able to attain working understanding of instrumentation function and how it affects reagent performance.  

• Language Skills: Ability to read and interpret documents such as safety rules, work instructions, Standard Operating Procedures, and other procedural documents in English.  Ability to write routine reports and correspondence and to speak effectively in front of team members and in front of other general group meetings.
• Computer Skills:  To perform this job successfully, an individual must have a solid knowledge of computers and OS systems as well as the ability to communicate electronically effectively. Experience with ERP and CRM systems and Microsoft Office Suite are preferred.
• Mathematical Skills: Ability to perform routine mathematical operations including some basic statistical analysis (percentage, averages, etc.). Understanding of metric system and metric to English conversions.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required:

Cultural Savvy - Demonstrates and lives One Neogen Pillars of Trust; Openness, Honesty, Respect, Credibility and Service through all actions, behaviors, and communication. Consistently embodies Pillars and fosters a culture and environment of trust.  

Planning/Organizing – Prioritizes and plans work activities; can utilize time efficiently; develops realistic action plans and does follow up as needed.

Professionalism – Approaches others in a tactful manner; reacts well under pressure/stress; treats others with respect and consideration regardless of status or position; accepts responsibility for own actions.

Teamwork – Balances team and individual responsibilities; exhibits objective and openness to others’ views; gives and welcomes feedback; contributes to building a positive team spirit; puts success of team above own interests.

Motivation – Sets and achieves challenging goals; demonstrates persistence and overcomes obstacles.

Quality - Demonstrates accuracy and thoroughness; Looks for ways to improve and promote quality; Applies feedback to improve performance; Monitors own work to ensure quality.

Education and Experience
Minimum HS diploma, associate degree in computer/electronics/QC-related fields preferred.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this Job, the employee is frequently required to stand; walk and sit. The employee must occasionally lift and/or move up to 30 pounds.

Come Be Part Of A Mission that Matters!

From inside the farm gate to our dinner plates, Neogen protects the world’s food supply. Through a variety of animal healthcare products, to food safety solutions for dangerous bacteria, allergens, toxins, drug residues and much more, Neogen is there — and you can be too.