L2 suppport,AD admin.

Responsibilities: As an Application Tech Support Practitioner, you will act as the ongoing interface between the client and the system or application. Your responsibilities will include accurately defining client issues and interpreting and designing resolutions based on deep product knowledge. You will be dedicated to quality and use exceptional communication skills to ensure the smooth operation of our world-class systems. In this role, you are expected to perform independently and become a subject matter expert. You will actively participate and contribute in team discussions and provide solutions to work-related problems. Intermediate proficiency in Quality Management is required. Issue Management and Application Quality Analysis with intermediate proficiency are recommended.
Collaborate with the client and system/application teams to identify and resolve issues
Ensure the quality and reliability of the systems by conducting thorough analysis and testing
Provide technical support and guidance to clients and internal teams
Continuously improve processes and procedures to enhance system performance
Stay updated with the latest industry trends and technologies to provide innovative solutions

• Able to speak, write and read in English (language)

• Strong problem-solving and analytical skills.

• Excellent verbal and written communication skills.

• Basic understanding of computer systems, mobile devices, and other tech products.

• Familiarity with various operating systems (Windows, Mac, Linux) and common software applications.

• Ability to work independently and as part of a team

About Accenture

We work with one shared purpose: to deliver on the promise of technology and human ingenuity. Every day, more than 775,000 of us help our stakeholders continuously reinvent. Together, we drive positive change and deliver value to our clients, partners, shareholders, communities, and each other.We believe that delivering value requires innovation, and innovation thrives in an inclusive and diverse environment. We actively foster a workplace free from bias, where everyone feels a sense of belonging and is respected and empowered to do their best work.At Accenture, we see well-being holistically, supporting our people’s physical, mental, and financial health. We also provide opportunities to keep skills relevant through certifications, learning, and diverse work experiences. We’re proud to be consistently recognized as one of the World’s Best Workplaces™.Join Accenture to work at the heart of change.

Visit us at www.accenture.com 

Equal Employment Opportunity Statement

We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, military veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by applicable law. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities.