Project Role : Infra Tech Support Practitioner
Project Role Description : Provide ongoing technical support and maintenance of production and development systems and software products (both remote and onsite) and for configured services running on various platforms (operating within a defined operating model and processes). Provide hardware/software support and implement technology at the operating system-level across all server and network areas, and for particular software solutions/vendors/brands. Work includes L1 and L2/ basic and intermediate level troubleshooting.
Must have skills : Unified Communication and Collaboration Operations
Good to have skills : NA
Minimum
3 year(s) of experience is required
Educational Qualification : 15 years full time education
Summary:
As a Technology OpS Support Practitioner, you will own the integrity and governance of systems, including best practices for delivering services. You will develop, deploy, and support infrastructures, applications, and technology initiatives from an architectural and operational perspective in conjunction with existing standards and methods of delivery. Your typical day will involve ensuring the smooth functioning of systems, implementing best practices, and collaborating with various teams to deliver high-quality services.
Roles & Responsibilities:
- Expected to be an SME, collaborate and manage the team to perform.
- Responsible for team decisions.
- Engage with multiple teams and contribute on key decisions.
- Provide solutions to problems for their immediate team and across multiple teams.
- Ensure the integrity and governance of systems.
- Implement best practices for delivering services.
- Collaborate with various teams to deliver high-quality services.
- Manage and resolve any issues or challenges that arise during the project.
- Stay updated with the latest industry trends and advancements.
- Contribute to the development and improvement of existing standards and methods of delivery.
Professional & Technical Skills:
- Must Have Skills: Proficiency in Cisco Contact Center Technology Implementation.
- Must have hands on experience in Cisco Unified Contact Center Enterprise (UCCE), CUCM, Cisco Voice Portal (CVP) and voice gateways.
- Good knowledge of Cisco UCCE, CUCM Architecture, deployment models and `
- Good knowledge and hands on experience in Cisco UCCE Call flow scripts.
- Good knowledge and hands on experience in Cisco CVP Scripting.
- Troubleshooting at UCCE, CUCM and CVP related issues.
- Good hands-on experience in CVP Micro app and knowledge in VXML application.
- Good hands-on experience in VXML Gateway configuration and troubleshooting.
- Knowledge and experience in Cisco WebEx Enterprise and AWS Connect cloud telephony.
- Knowledge in Cisco Unified Intelligence Center Reporting (CUIC).
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Additional Information:
- The candidate should have a minimum of 5 years of experience in Contact Center Technology Implementation.
- This position is based at our Gurugram office.
- A 15 years full-time education is required.
15 years full time education
About Accenture
Accenture is a leading global professional services company that helps the world’s leading organizations build their digital core, optimize their operations, accelerate revenue growth and enhance services—creating tangible value at speed and scale. We are a talent- and innovation-led company with 774,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities. Visit us at www.accenture.com
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