Art and Wellness Enterprises (AWE) is a professional services organization supporting non-profits founded by Alice Walton, including the Alice L. Walton Foundation, Alice L. Walton School of Medicine, Art Bridges Foundation, Crystal Bridges Museum of American Art, the Momentary, and Heartland Whole Health Institute.

Job Description:

Position: IT Support Technician

Reporting to: Director of Support Services

Location: Bentonville, AR

The IT Support Technician of the Art and Wellness Enterprises (AWE) Information Technology Team will serve on the team for all client technology support needs. They are responsible for providing knowledge and support for our users to ensure the facilitation of smooth business operations. Support will be provided in-person and virtually across each AWE entity. This position is on-site in Bentonville, AR.

About the Position:

The IT Support Technician is a well-rounded support technician who can not only remedy presented tech issues, but also proactively anticipate issues and opportunities and recommend value-added solutions.

What you will do:

Key Roles & Responsibilities

• Ensure tickets are resolved in a timely manner.
• Troubleshooting and resolving complex IT issues, escalating them to senior management or external vendors when necessary.
• Staying updated on the latest IT trends, technologies, and innovations, and recommending improvements or upgrades to the IT support model.
• Providing end user support to remedy computer, audio/visual, basic network, printing, and other technology related issues in a timely and professional manner.
• Working collaboratively with stakeholders to schedule and manage daily workload and special projects.
• Prioritizing, coordinating, and responding to tech support requests.
• Assisting and informing the purchasing process, configuring, and installing new devices, and assisting with inventory management.
• Communicating the status of technology requests to users via ticketing system, phone, email, and other channels on an ongoing basis.
• Planning and conducting staff development and training related to the use of hardware and productivity software.
• Providing an exemplary and professional interface between AWE IT and all users by sending and receiving email, phone, and in-person communications to ensure that information flow is accurate, timely, and professional.
• Provide technology orientation for new staff.
• Other duties as assigned.

Qualifications required for your success:

The successful candidate will be a big-picture technology support professional with a successful track record in finding solutions to service gaps and developing strong, reciprocal, valued relationships with technology users.

• Minimum of one year experience supporting Microsoft 365.
• Intermediate to advanced proficiency supporting Windows OS and Mac OS client computing environments.
• Familiarity with conference room technologies such as Projectors, Zoom Rooms, A/V, etc.
• Ability to troubleshoot basic networking issues.
• Self-starter with exemplary customer service skills to complement proven multitasking abilities. Ability to provide effective support to all levels of the organization.
• Ability to multi­task and work independently in a fast-­paced, growing, changing technical environment.
• Ability to work fantastically well with technical and non­technical users.

Additional Helpful Experience Includes

• A trusted colleague who exhibits humility, integrity, and exercises sound judgement.
• Relentless in the pursuit of excellence and continuous improvement, with demonstrated experience in developing team members and enhancing adherence to and use of processes, systems, and platforms to increase operational efficiency. Ideal candidates will know how to empower others to make a difference.
• A passion to serve in a way that demonstrates respect and care for staff, exceeds expectations and has fun along the way.
• Recent experience in whole organization system modernization and/or replacement effort.

AWE is an equal opportunity employer and is committed to building and maintaining a culturally diverse workplace. We encourage women, minorities, individuals with disabilities and veterans to apply. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status of protected veteran, among other things or status as a qualified individual with a disability.

All offers of employment are contingent on your successful completion (where permitted by state law) of a confidentiality agreement and a background check. In addition, you will need to provide proper identification verifying your eligibility to work in the United States on your first day of work.

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