• Work in a cutting edge and continually changing SaaS environment 

• Work within a ticketing system to resolve internal and external client requests while adhering to defined service level agreements  

• Work with the Systems Support Manager on new projects that arise from business needs  

• Create documentation that will be utilized in the deployment and maintenance of new technologies and systems throughout the company’s infrastructure 

• Communicate plans for process improvement to the Systems Support Manager 
  Train and mentor new team members 

• Manage vulnerability remediation with strict SLAs 

• Maintain an open and fluid communication relationship with the Systems Support Manager  

• Bring to the attention of the respective parties, any problems that negatively impact the company’s infrastructure 

• Develop and maintain a positive relationship with other direct team members and the team members of other departments 

• Perform other duties and projects as assigned by Management, within the area of responsibility for this position 

• Participate in an on-call rotation that consists of 24/7 alerting  

• 3+ years experience supporting servers in a datacenter and cloud environment 

• Advanced knowledge of Windows Server administration and support 

• Advanced knowledge of Linux Server administration and support 

• Intermediate to Advanced knowledge of Cloud (AWS and GCP) administration and support 

• Demonstrated ability to troubleshoot technical problems with little oversight 

• Understand the concepts around virtual and physical server environments 

• Understand the concepts around Cloud environments 

• Can work independently on projects 

• Ownership of individual project and task priorities, deadlines, and deliverables 

• Familiarity with VMware vSphere enterprise solutions, leveraging High Availability and redundancy best practices 

• Server monitoring experience, using Aria, PRTG, or similar tools 

• Ability to implement prompt engineering and AI automation to streamline internal workflows 

• Can design solutions with the overall product direction in mind 

• Able to plan and initiate a project 

• Clear communicator across departments 

• Bachelor’s degree or higher in related field 

ABOUT WAYSTAR

Through a smart platform and better experience, Waystar helps providers simplify healthcare payments and yield powerful results throughout the complete revenue cycle.

Waystar’s healthcare payments platform combines innovative, cloud-based technology, robust data, and unparalleled client support to streamline workflows and improve financials so providers can focus on what matters most: their patients and communities. Waystar is trusted by 1M+ providers, 1K+ hospitals and health systems, and is connected to over 5K commercial and Medicaid/Medicare payers.  We are deeply committed to living out our organizational values: honesty; kindness; passion; curiosity; fanatical focus; best work, always; making it happen; and joyful, optimistic & fun.

Waystar products have won multiple Best in KLAS® or Category Leader awards since 2010 and earned multiple #1 rankings from Black Book™ surveys since 2012. The Waystar platform supports more than 500,000 providers, 1,000 health systems and hospitals, and 5,000 payers and health plans. For more information, visit waystar.com or follow @Waystar on Twitter.