Responsible and accountable for:

• Notifying investigator sites, sponsors, and affiliates of laboratory results, exclusion flags, and test cancellations as defined in the Statement of Work (SOW).

• Monitoring, tracking, and resolving accession holds and informing the Supervisor and the Project Manager of any delays.

• Updating the database with appropriate information and informing personnel of additional testing needs.

• Support sites and sponsor with project related questions via phone and email

• Effective and timely adherence to management communications, meetings, and Standard Operating Procedures (SOP).

• Assists and supports management in the implementation of global processes and procedures

• Tracks and reports metrics as determined by management in the agreed timelines.

• Document all service failures, resolve, and escalate to management when appropriate resolution is incomplete.

• Act as a liaison for both internal and external clients

• Communicates investigator site needs when new policies or procedures are discussed

• Instills a culture where patient safety is top priority

• Promptly address patient safety issues and escalates as needed for resolution.

• Ensures the investigator’s needs are explored prior to implementation of new processes and procedures.

• Ability to work independently

• Work in a team-oriented environment

• Establishing a Mentor-Mentee Relationship with temp staff/newly hired staff

• To build trustworthy relationship with external clients (Sponsor), may be assigned with key clients

• Develop and deliver overview about Investigator Support department to other departments as needed

• Ensures a seamless communication and follow-up occurs with both internal and external clients

• Provide direct answers to both internal and external clients and provide advice when requested

• Consider both internal and external clients’ needs when making decisions

• Support a culture of continuous improvement, quality and productivity

• Assists in training, mentoring new staff members and helping the management to monitor workload in Investigator Support

• Assist management team with audits, reportable issues, CAIRs and other quality issues as needed

• Working with Investigator Support staff to decrease workload initiatives and challenges current processes

• Resolves identified abnormalities in fax transmission to recipients as defined in the SOW and the database.

• Identify database load issues resulting in requisition holds and inform Technical Administrator and Project Manager

Support Management and trainers in answering demands/complaints from other departments or team members

Escalates in a constructive approach teams expectations and concerns to Management

Labcorp is proud to be an Equal Opportunity Employer:

Labcorp strives for inclusion and belonging in the workforce and does not tolerate harassment or discrimination of any kind. We make employment decisions based on the needs of our business and the qualifications and merit of the individual. Qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), family or parental status, marital, civil union or domestic partnership status, sexual orientation, gender identity, gender expression, personal appearance, age, veteran status, disability, genetic information, or any other legally protected characteristic. Additionally, all qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable law. 

We encourage all to apply

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