You desire impactful work.
 

You’re RGA ready

RGA is a purpose-driven organization working to solve today’s challenges through innovation and collaboration. A Fortune 200 Company and listed among its World’s Most Admired Companies, we’re the only global reinsurance company to focus primarily on life- and health-related solutions. Join our multinational team of intelligent, motivated, and collaborative people, and help us make financial protection accessible to all.

Leads all aspects of RGA's global Workforce Collaboration Services teams. Oversees and directs the work of teams spanning the Email and Messaging, Workforce Collaboration Services, and Workstation Engineering.  Establishes goals, metrics, and determines opportunities for improvements, assigns individual responsibilities, and provides training opportunities for associates. Determines and acquires resources needed for projects and support activities.  Participates in the development of policies, procedures, standards, controls and best practices. Supports IT-related business planning requirements including budgeting, scheduling and workload planning.

Principal Duties

• Lead multiple larger and more complex projects and/or technology initiatives and apply innovative solutions to the administration of the Infrastructure Application Services teams.

• Perform supervisory duties including hiring, training, evaluating, coaching, and disciplining direct reports. Mentor associates within the department. 

• Demonstrates leadership in technology architecture at RGA.  Publishes technology strategy documents internally.  Evaluates and implements new technology appropriately.

• Maintains and fosters internal client relationships.  Takes ownership of the relationship and ensures that clients’ objectives are met.

• Plans and manages resources ensuring all projects meet obligations and budget expectations.

• Develops and establishes strategic and long-range goals and direction for Workforce Collaboration Services area of Global IT Infrastructure.

• Analyzes customer and business requirements and assists team functions in determining priorities and applying resources.

• Perform other duties as assigned.

Education

• Required: Bachelor’s degree or equivalent experience

• Preferred: Master’s degree and/or LOMA certification

Experience, Skills, and Abilities

Required:

• 10+ years Information Technology or related systems experience with an emphasis on Intune, Tanium, M365, ServiceNow, and other collaboration services

• 5+ years management and technical leadership and supervisory experience in Information Technology.

• Highly advanced project management skills.  Demonstrates ability to evaluate project objectives and scope feasibility, gain understanding, schedule resources, and manage budget to plan.

• Advanced oral and written communication skills, demonstrating the ability to convey business terminology that is meaningful and well received by the customer.

• People management experience, demonstrating an ability to lead, mentor and develop staff. 

• Advanced analytical and problem-solving skills

• Managing multiple projects and/or sub-teams simultaneously, including the ability to delegate key areas of responsibility

• Adapting new methods and work under tight deadlines and stressful conditions.

• Extensive knowledge of Microsoft’s M365 services and how to effectively deploy them for global companies

Preferred:

• Experience negotiating with third party providers regarding service delivery and contract terms.

• Experience negotiating IT hardware/software contract terms.

• Demonstrated success working with internal and external application development groups.

• Advanced knowledge of Microsoft’s M365 services, Proofpoint, Exchange, VDI solutions and other collaboration services

• Insurance Industry knowledge

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What you can expect from RGA:

• Gain valuable knowledge from and experience with diverse, caring colleagues around the world.

• Enjoy a respectful, welcoming environment that fosters individuality and encourages pioneering thought.

• Join the bright and creative minds of RGA, and experience vast, endless career potential.

We’re excited to get to know you and connect your unique skills with our global opportunities. To create a modern and seamless experience, we use artificial intelligence (AI) in parts of our preliminary screening process. This technology helps us personalize job recommendations, automate interview scheduling, evaluate candidates based solely on experience—without considering name, gender, or other personal details—and provide real-time answers through our chatbot. AI is used only during early screening and never makes hiring decisions. Your RGA recruiter will work closely with you every step of the way to ensure the process feels personal, thoughtful, and focused on you.

Compensation Range:

$123,500.00 - $184,050.00 Annual

Base pay varies depending on job-related knowledge, skills, experience and market location. In addition, RGA provides an annual bonus plan that includes all roles and some positions are eligible for participation in our long-term equity incentive plan. RGA also maintains a full range of health, retirement, and other employee benefits.

RGA is an equal opportunity employer. Qualified applicants will be considered without regard to race, color, age, gender identity or expression, sex, disability, veteran status, religion, national origin, or any other characteristic protected by applicable equal employment opportunity laws.