Skill required: Network Billing Operations - Problem Management
Designation: Network & Svcs Operation Analyst
Qualifications:Any Graduation
Years of Experience:3 to 5 years
About Accenture
Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song— all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com
What would you do? Enterprise Usage Collection operations require a specific skillset having a mix bag of Switching Engineer and Support Analyst for Applications and System Engineering related activities. Below please find a brief description of the essential duties and responsibilities required to function successfully in this position. This is a great opportunity for those in the telecommunications industry Education Qualifications/Work Experience- • Bachelor s degree in Telecommunication or Electronics & Communication • Must have worked in a team of 5-10 team members with 24x7 environment • Minimum 2-10 years experience in Switch Engineering role • Previous experience working in BSS – Mediation in Telecom Industry will be an added advantage Responsibilities/Accountability/Authorities; • To perform monitoring & troubleshooting and resolve errors related to missing data due to network elements being out of sync and ensure Switch offices get polled correctly and CDR’s flow to downstream systems. • Perform thorough Troubleshooting on all errors in minimum time • Collect usage records from the network and make sure such usage is accurately captured on the bill • Provide input in an investigation of issues and raising various tickets for system down (networking) which are being transferred from different referrals. Mandatory Skills/Expertise: • Needs detailed knowledge of Telecom Architecture, Call Flow routing procedures & CDR format, and conversion • Needs practical knowledge of working on alarms and daily O&M activities including Ticketing methods and procedures. • Needs understanding of data tables and various feeds/troubleshooting required to ensure Downstream systems are perfectly in sync with CDR’s booked at Upstream. • Needs to understand Ticketing Systems and ensure TAT’s and AHT’s for each ticket by constantly monitoring and collaboration with multiple teams. • Needs to provide 24/7 support / Always on-call support. • Knowledge of Unix commands for performance, configuration, scripting, troubleshooting & commands to test connectivity • Hands-on working knowledge of Impact Analysis / Application UAT / Signoff and Deployment
What are we looking for? Needs complete awareness of Local Number Portability and related tables along with NPA-NXX routing/exceptions & Porting Activations • Solving data-related queries and business queries on reported data for client satisfaction. • Check the functionality and work on the creation of test setup and test plan for the same. • Planning and execution of annual DR activity. Supports the processing programs of low complexity to ensure accurate documentation of requirements (database copies). • Ability to handle critical situations and manage complexity / Thorough troubleshooting skills • Exceptional Analytical Skills / Effective communication and presentations skills • Ownership of Business Deliverables • Strong planning, Critical Thinking & Creative problem-solving skills. • Needs good interpersonal and Teamwork related soft-skills. Technical Skillsets preferred Programming Languages: PL/SQL, UNIX Shell Scripting Front End Tools: Toad, Putty. Operating Systems: MS-DOS, UNIX Database knowledge: Oracle, DB2, SQL Server, MS Access - will be a plus
Roles and Responsibilities: •In this role you are required to do analysis and solving of lower-complexity problems • Your day to day interaction is with peers within Accenture before updating supervisors • In this role you may have limited exposure with clients and/or Accenture management • You will be given moderate level instruction on daily work tasks and detailed instructions on new assignments • The decisions you make impact your own work and may impact the work of others • You will be an individual contributor as a part of a team, with a focused scope of work • Please note that this role may require you to work in rotational shifts

Any Graduation

About Accenture

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with 750,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. We are uniquely able to deliver tangible outcomes because of our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song. These capabilities, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities. Visit us at www.accenture.com

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