Project Role : Custom Software Engineer
Project Role Description : Lead the effort to design, build and configure applications, acting as the primary point of contact.
Must have skills : Genesys Cloud CX
Good to have skills : NA
Minimum 7.5 year(s) of experience is required
Educational Qualification : 15 years full time education

Summary:
As a Custom Software Engineer, a typical day involves leading the design, development, and configuration of software applications. This role requires taking ownership of the project s technical direction and serving as the main liaison for all application-related activities. The position demands coordinating with various stakeholders to ensure seamless integration and functionality, while continuously overseeing progress and addressing challenges to deliver high-quality solutions.

Roles & Responsibilities:
- Expected to be an SME, collaborate and manage the team to perform.
- Responsible for team decisions.
- Engage with multiple teams and contribute on key decisions.
- Provide solutions to problems for their immediate team and across multiple teams.
- Lead the planning and execution of project deliverables to meet deadlines and quality standards.
- Mentor junior team members to foster skill development and knowledge sharing.
- Facilitate effective communication between cross-functional teams to align project goals and resolve conflicts.

Professional & Technical Skills:
- Must To Have Skills: Proficiency in Genesys Cloud CX.
- Strong experience in designing and implementing cloud-based customer experience solutions.
- Ability to configure and customize Genesys Cloud CX applications to meet business requirements.
- Familiarity with integration techniques involving APIs and third-party services within the Genesys Cloud environment.
- Experience troubleshooting and resolving complex technical issues in a cloud contact center platform.
- Knowledge of best practices for performance optimization and security within cloud-based customer engagement systems.

Additional Information:
- The candidate should have minimum 7.5 years of experience in Genesys Cloud CX.
- This position is based at our Gurugram office.
- A 15 years full time education is required.

15 years full time education

About Accenture

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.

Visit us at www.accenture.com 

Equal Employment Opportunity Statement

We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, military veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by applicable law. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities.