At Medtronic you can begin a life-long career of exploration and innovation, while helping champion healthcare access and equity for all. You’ll lead with purpose, breaking down barriers to innovation in a more connected, compassionate world.

A Day in the Life

Are you passionate about providing outstanding customer service and looking to join a global healthcare leader? Medtronic is seeking a motivated Customer Service Specialist to join our dynamic team in Bratislava, Slovakia. In this vital role, you will be the first point of contact for our customers, helping ensure their needs are met with excellence and care. If you are detail-oriented, organized, and eager to make a real impact in healthcare, this opportunity could be your next great career move. We offer a collaborative, innovative environment with the flexibility of working from home.

We are looking for a person for a full-time position – 40 hours per week during standard business opening hours (Mon-Fri, 8:00 – 16:30) and located in Bratislava, Slovakia with possibility to work from home.

Responsibilities may include the following and other duties may be assigned:

• Receives orders via various channels including electronic ones and ex relevant follow-up on open orders
• Manages order entry responsibility in SAP
• Answers customer queries over email and telephone
• Interprets and clarifies customer orders for the shipping department
• Connects customers to appropriate support or field staff
• Handles customer complaints along with their registration in the relevant systems
• Issues invoices and corrective documents where necessary.

Required Knowledge and Experience:

• Proficiency in Slovak language + English language fluency B2 or higher
• Secondary grammar school graduate or higher
• Accuracy, diligence and attention to detail
• Strong organizational and coordination skills
• Excellent communication, customer service, and interpersonal skills
• Proficient user of MS Office Suite including Excel.

Experience in SAP system and or previous relevant customer service experience would be ideal but not a must have.

Physical Job Requirements

The above statements are intended to describe the general nature and level of work being performed by employees assigned to this position, but they are not an exhaustive list of all the required responsibilities and skills of this position. 

Benefits & Compensation

Medtronic offers a competitive Salary and flexible Benefits Package
A commitment to our employees lives at the core of our values. We recognize their contributions. They share in the success they help to create.  We offer a wide range of benefits, resources, and competitive compensation plans designed to support you at every career and life stage.
 

About Medtronic

We lead global healthcare technology and boldly attack the most challenging health problems facing humanity by searching out and finding solutions.
Our Mission — to alleviate pain, restore health, and extend life — unites a global team of 95,000+ passionate people. 
We are engineers at heart— putting ambitious ideas to work to generate real solutions for real people. From the R&D lab, to the factory floor, to the conference room, every one of us experiments, creates, builds, improves and solves. We have the talent, diverse perspectives, and guts to engineer the extraordinary.

Learn more about our business, mission, and our commitment to diversity here