Real-Time Operations Center Operator

Posted:
12/2/2025, 7:57:16 AM

Location(s):
Phoenix, Arizona, United States ⋅ Arizona, United States

Experience Level(s):
Junior ⋅ Mid Level ⋅ Senior

Field(s):
Customer Success & Support ⋅ Operations & Logistics

Primary Responsibilities /Accountabilities/ Essential Functions:

  • Proactively monitors activity on GCU property using campus security cameras and systems from a central location.
  • Watches for irregularities, such as security breaches, emergency situations, crimes in progress and facility and safety hazards.
  • Monitors cameras to provide situational awareness to responding resources during in-progress incidents.
  • Simultaneously listens to public safety radio transmissions, monitors call for service on Computer Aided Dispatch screens and views selected video assets.
  • Assists in requests for video evidence during/after critical incidents as well as post incident investigations.
  • Leverages technology to act as a force multiplier for the Public Safety Department.
  • Coordinates response of police and security personnel based on real-time information gleaned from security camera and other systems.
  • Maintains awareness of calls for service to track evolving situations, identify possible suspects and suspect vehicles, locate fleeing suspects, and relay information when necessary.
  • Comprehends and makes inferences from written material including bulletins and intelligence information; integrates training, experience, and knowledge to identify potentially dangerous situations in real time.
  • Provides information and documentation to Public Safety management on shift activity and special issues.
  • Authors original and supplemental Incident Reports, which will vary in length and content.
  • Work collaboratively with surrounding law enforcement agencies.
  • Completes required paperwork, evidence impounds, etc.
  • Creates investigative support material, such as Photographic Line-ups, Crime Bulletins, Fliers, etc.
  • Impounds digital property or evidence by following Impound Procedures in Public Safety Department policy manual.
  • Communicates effectively, both verbally and in writing, with officers, public safety guards and dispatch, often during high stress situations
  • Attends court hearings for the purpose of testifying to job duties, reports, etc.
  • Maintain confidentiality and security of sensitive information and other records.
  • Works cooperatively and jointly to provide quality seamless customer service.
  • Tentative schedule that works around major events.
  • Other duties as assigned.

Equipment Used and Responsibility

  • MS Office suite
  • Records Management System (RMS)
  • Surveillance camera system
  • License Plate Reader (LPR)
  • Access control systems
  • 2-way radio system
  • University databases
  • ACJIS
  • CAD

Supervisory Responsibilities

N/A

Experience/ Education

  • High school diploma or G.E.D.
  • Possess technical knowledge and understands relationships between disparate but relevant investigative software packages.
  • Possession of, or ability to obtain after hire an Arizona Terminal Operator Certification (TOC) Level B.
  • Must pass pre-employment background investigation.

Physical Requirements:

  • Sitting:      6-7 hours a day
  • Standing:  1-2 hours a day
  • Walking:   1-2 hours a day
  • Lifting:      Occasionally
  • Carrying:   Rarely
  • Pushing:    Rarely
  • Bending:   Occasionally
  • Squatting: Rarely
  • Kneeling:     Rarely
  • Climbing:    Rarely
  • Reaching:    Occasionally
  • Grasping:     Frequently
  • Fine Eye to Hand Coordination:  Continuously
  • Driving:       Rarely
  • Work Environment:  Office building on site.  Work performed is primarily inside, subject to variations in temperature and weather, equipment noise and dust.