Within Risk Chief Administrative Office, the Enterprise Risk Management Training Program (ERMTP) team supports the continual advancement of Citi’s risk culture by driving risk and control policy knowledge and technical skills training program. This individual is a strategic professional within the ERMTP Team who closely follows latest trends in own field and adapts them for an application within own job and the business.  

This role involves overseeing the maintenance, support, and strategic enhancements of a business application built to support the Enterprise Risk Management Training Program (ERMTP), ensuring its continuous evolution to meet program needs.  The successful candidate will drive system development initiatives from requirement gathering and analysis through to user acceptance testing (UAT), deployment, and comprehensive documentation. This position requires excellent communication skills to negotiate internally with senior leadership and influence technical and business stakeholders.

The individual will be accountable for significant direct business results through the effective management and enhancement of the tool. This role necessitates a strong degree of responsibility over technical strategy.

Responsibilities: 

• Lead and manage the ERMTP business application encompassing strategic planning, requirements definition, design, testing, deployment, and ongoing maintenance.
• Oversee the detailed gathering, analysis, and documentation of business requirements from various stakeholders, translating them into clear, actionable functional specifications.
• Lead the creation and continuous maintenance of necessary ERMTP business application documentation, including specifications, user guides, training materials, and operational procedures, ensuring accuracy and accessibility.
• Collaborate effectively with business partners, product owners, and other technology teams to define the strategic roadmap and prioritize initiatives for the ERMTP business application.
• Develop, manage and execute User Acceptance Testing (UAT) strategies, test plans, test cases, and defects, working closely with stakeholders to facilitate effective user validation.
• Communicate UAT progress, risks, and outcomes to key stakeholders, driving resolution of identified issues/defects.
• Provide regular, comprehensive reporting to senior management and relevant stakeholders on project status, application performance metrics, risks, and other program metrics/reports to support team objectives, offering insights and recommendations.
• Drive problem-solving efforts and provide expert technical leadership for complex issues and challenges related to the business application.
• Work with Management on governance and the facilitation of the execution of the Manager Control Assessment (MCA, i.e. Risk & Control Self-Assessment) as required by the MCA Standard including the assessment and appropriate approval of risk associated with business changes. 
• Assess, with Management, the adherence to the MCA Standard through controls after the execution of a process.
• Assist Management in exercising control over Operational and Compliance Risk in accordance with established Policy requirements.
• Take ownership to ensure that risk and control responsibilities and accountabilities are embedded, including providing training and leading by example.
• Assist Management in guiding and influencing standards and procedures that conform to enterprise requirements and support sound operational and compliance risk management.
• Apply knowledge of the business, products or services to identify and implement control points and processes throughout ERMTP.
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Qualifications:

• 10+ years of progressive experience in leading and managing system development, maintenance, and enhancement initiatives for enterprise-level applications in ERM, Risk Management, Controls, Compliance or Internal Audit.
• Proven experience in leading system development lifecycle processes, including comprehensive requirement gathering, design, testing, and deployment.
• Demonstrated expertise in planning, executing, and managing User Acceptance Testing (UAT) activities, coordinating with diverse business user groups.
• Extensive experience in managing and successfully delivering complex software projects, preferably within a financial services or similarly regulated industry.
• Proficiency in developing and maintaining comprehensive documentation, including user guides, technical specifications, and process flows.
• Clear and concise written and verbal communication skills, with the ability to articulate complex concepts to various stakeholders.
• Strong analytical, problem-solving, and decision-making skills with a keen attention to detail.

Education:

• Bachelor's/University degree, Master's degree preferred.
• Professional certification (e.g. CISA, CRISC, CRMA, CRM, PMP) is a plus.

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Job Family Group:

Project and Program Management

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Job Family:

Program Management

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Time Type:

Full time

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Primary Location:

Tampa Florida United States

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Primary Location Full Time Salary Range:

$130,880.00 - $196,320.00

In addition to salary, Citi’s offerings may also include, for eligible employees, discretionary and formulaic incentive and retention awards. Citi offers competitive employee benefits, including: medical, dental & vision coverage; 401(k); life, accident, and disability insurance; and wellness programs. Citi also offers paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays. For additional information regarding Citi employee benefits, please visit citibenefits.com. Available offerings may vary by jurisdiction, job level, and date of hire.

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Most Relevant Skills

Please see the requirements listed above.

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Other Relevant Skills

For complementary skills, please see above and/or contact the recruiter.

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Anticipated Posting Close Date:

Nov 11, 2025

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Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.

 

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