Senior System Engineer II 

Are you passionate about working with a diverse range of products and technologies? 

Do you enjoy mentoring and collaborating with colleagues?  

About the Business  

LexisNexis Risk Solutions is the essential partner in the assessment of risk. Within our Business Services vertical, we offer a multitude of solutions focused on helping businesses of all sizes drive higher revenue growth, maximize operational efficiencies, and improve customer experience. Our solutions help our customers solve difficult problems in the areas of Anti-Money Laundering/Counter Terrorist Financing, Identity Authentication & Verification, Fraud and Credit Risk mitigation and Customer Data Management. You can learn more about LexisNexis Risk at the link below, https://risk.lexisnexis.com 

About the Team:  

Generally, the team is form in Squad where each squad consists of Squad Lead, Business Analyst, Dev lead, Developers and Testers. This Squad structure provides more connectivity among team members and allows us to deliver faster as all resources work as one group on dedicated task.  

About the Role: 

Several years of experience in end user computing or a related field: This indicates that the ideal candidate should have extensive hands-on experience in managing and supporting end user computing environments.

Commitment to Diversity 

At RELX, we are dedicated to promoting diversity within the technology sector and ensuring greater representation across our teams. We support career development for all individuals in tech roles through initiatives such as: 

• Mentoring Programs: Enhancing career development for everyone in tech roles. 

• Networking Forums: Providing dedicated forums that foster community, mentorship, and professional growth. 

• Inspiring Future Talent: Engaging with schools to inspire young individuals to consider and pursue careers in technology. 

Responsibilities: 

• Experience of providing support in an enterprise environment: This competency highlights the ability to manage and resolve technical issues in a large-scale organizational setting.

• Provide consultancy and be technically proficient as an escalation point for issues: The engineer should be able to offer expert advice and handle complex technical problems that are escalated from other team members.

• Mentor, support, and develop other members of the department: This involves guiding and training colleagues to enhance their skills and knowledge.

• Good written & verbal communication skills: Effective communication is crucial for documenting processes, reporting issues, and collaborating with team members.

• Being flexible and customer solution focused: The ability to adapt to changing circumstances and prioritize customer satisfaction is essential.

• Excellent analytical and problem-solving skills: The engineer should be able to analyze issues thoroughly and develop effective solutions.

• Great customer relationship skills: Building and maintaining positive relationships with customers is important for ensuring their needs are met.

• Developing professional role with working knowledge in own discipline: Continuous professional development and staying updated with industry trends and best practices.

• Demonstrates some proficiency with concepts and processes: The engineer should have a solid understanding of relevant concepts and processes within their field.

Preferred Experience

• Several years of experience in end user computing or a related field: This indicates that the ideal candidate should have extensive hands-on experience in managing and supporting end user computing environments.

• Relevant certifications in end user computing technologies: Certifications such as Microsoft Certified: Modern Desktop Administrator Associate, Apple Certified Support Professional, or similar credentials are preferred as they demonstrate a recognized level of expertise in the field.

• Good grasp of IT security principles (e.g., endpoint hardening, data security, user security): The candidate should have a solid understanding of IT security measures and best practices to ensure the protection of endpoints, data, and users.

• Knowledge of networking technologies (e.g., TCP/IP, DHCP, DNS, Ethernet, Wi-Fi (802.1x)): Familiarity with networking concepts and technologies is important for troubleshooting and managing network-related issues.

• Experience of macOS in an Active Directory environment: The candidate should have experience integrating and managing macOS devices within an Active Directory environment.

• Experience with macOS application development and corresponding utilities (e.g., XCode): Knowledge of macOS application development and tools like XCode is beneficial for supporting and troubleshooting macOS applications.

Requirements:  

• Jamf 300 certified & experience with Apple Business utilities (ABM/VPP): This certification and experience indicate proficiency in managing Apple devices and applications within a business environment.

• Experience with Intune or Microsoft SCCM or equivalent: The engineer should have experience with these systems for application management and distribution.

• Software application and operating system patching/reporting: The ability to manage and report on software and OS patches is essential.

• OS level and 3rd party patching process and distribution: The engineer should be proficient in patching processes for both OS and third-party applications.

• Very strong experience supporting Windows, macOS and mobiles: Extensive experience in supporting these platforms is crucial.

• Experience with Windows Server 2012R2 and above: Proficiency in managing Windows Server environments is required.

• Active Directory User and Computer Group policy / Intune policy management: The engineer should be skilled in managing policies within Active Directory and Intune.

• Experience with scripting in an enterprise environment (Bash, PowerShell): Scripting skills are necessary for automating tasks and managing systems.

• Change management: The ability to manage changes within the IT environment is important.

Learn more about the LexisNexis Risk team and how we work 

At LexisNexis Risk Solutions, having diverse employees with different perspectives is key to creating innovative new products for our global customers. We have 30 diversity employee networks globally and prioritize inclusive leadership and equitable processes as part of our culture. Our aim is for every employee to be the best version of themselves. We would actively welcome applications from candidates of diverse backgrounds and underrepresented groups. 

We are an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law. We are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our Applicant Request Support Form: https://forms.office.com/r/eVgFxjLmAK , or please contact 1-855-833-5120.

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