TransUnion's Job Applicant Privacy Notice

What We'll Bring:

What We'll Bring:

The Special Handling Rep 1 manages the various touch points – email, voice and written correspondence through which consumers, certain business-to-business customers and partners interact with the company. This is a remote position for candidates in Costa Rica, which may require occasional in-person attendance at work-related events at the discretion of management.

What You'll Bring:

What You’ll Bring:

· Answers and responds to incoming calls, emails or faxes received from consumers and customers. Agents provide prompt resolution to escalated inquiries including the following: consumer disputes, fraud resolution and identity theft for (minors/adults).

· Previous experiences in call center environment, at least 6 months.

· Excellent English and Spanish verbal, written and interpersonal communication skills

· Excellent listening skills and the ability to deal with irate customers regularly

· Ability to work remotely, independently, and have a strong sense of duty.

· Demonstrate attention to detail in all work completed

· Proactively works to improve knowledge and adherence to company processes and procedures

· Adapts well to change and can adjust priorities as needed

· Displays effective time management skills

· This is a remote position for candidates in Costa Rica, which may require occasional in-person attendance at work-related events at the discretion of management.

Impact You'll Make:

Impact You’ll Make:

· Answer and respond to outbound and incoming calls, emails or faxes received from consumers and customers.

· Provide prompt resolution to escalated inquiries including the following: consumer disputes, fraud resolution and identity theft for (minors/adults)

· Complete work referred from offshore vendor and ensures that all TU and FCRA guidelines, procedures and policies have been followed, as well as tracking levels of accuracy

· Analyze consumer contact data to determine error trends in our current practices and provide feedback to your team lead based on early recognition of potential training issues

· Work on special projects as assigned.

· Perform other related duties as assigned

This is a remote position which may require occasional in-person attendance at work-related events at the discretion of management.

TransUnion Job Title

Rep I, Consumer Operations Support