At IQVIA, we harness the power of data and science to help healthcare clients discover better solutions for their patients. Formed through the merger of IMS Health, Quintiles, and Innovex, IQVIA offers a wide range of services that combine cutting-edge healthcare information, technology, analytics, and human ingenuity to drive healthcare forward.

We are currently seeking a Client Service Specialist to join our team in Barcelona

Role Overview

As a member of the Client Service team, you will play a key role in ensuring our clients gain maximum value from IQVIA’s products and services. You’ll help foster strong, long-term relationships by supporting client needs and ensuring high-quality deliverables.

Key Responsibilities

• Support the fulfillment of contract specifications and ad-hoc client requests to ensure satisfaction.
• Act as a day-to-day contact for clients, helping to build and maintain effective business relationships.
• Review and verify deliverables to ensure they meet client expectations in terms of quality and timeliness.
• Collaborate with account managers to maximize client value from IQVIA solutions, identifying opportunities for growth.
• Maintain internal communication with sales and support teams to ensure alignment on client activities.
• Monitor performance against service agreements and ensure client commitments are met.
• Conduct research and analysis to respond to client inquiries, requiring a deep understanding of the client’s business and market.
• Deliver product and process training to clients and internal teams as needed.
• Represent IQVIA in client meetings and external service projects.

Technical & Development Responsibilities

• Support automation of Salesforce DX scratch org creation.
• Configure and maintain CI/CD pipelines using Git for Salesforce DX.
• Create and manage orgs for development, testing, staging, demos, and distribution of AppExchange products.

Qualifications & Skills

• Bachelor’s degree in a relevant field (e.g., Mathematics, Pharmacy, Statistics, Engineering, Business Administration).
• Familiarity with IQVIA products and the pharmaceutical industry is a plus.
• Experience in client-facing roles, including presentations and training.
• Proficiency in Microsoft Office, SQL, Access, and Salesforce (preferred).
• Salesforce Administrator certification and strong technical background in Salesforce.com (preferred).
• Knowledge of Agile methodologies and CSM ticket management.
• Strong communication skills (written and verbal) across all organizational levels.
• Excellent problem-solving, analytical, and project management abilities.
• Proven ability to build and maintain relationships in diverse business environments.
• Willingness to travel to client sites and other IQVIA offices as needed.

Why IQVIA?

At IQVIA, we push the boundaries of human and data science to make a meaningful impact on global health. Our 70,000+ employees worldwide bring curiosity, insight, and courage to every challenge. Join us and help shape the future of healthcare.

IQVIA is a leading global provider of clinical research services, commercial insights, and healthcare intelligence to the life sciences and healthcare industries. We create intelligent connections to accelerate the development and commercialization of innovative medical treatments to help improve patient outcomes and population health worldwide. Learn more at https://jobs.iqvia.com.

At IQVIA, we believe that diversity, inclusion, and belonging empower our mission to accelerate innovation for a healthier world. We create a culture of belonging by valuing the perspectives of all talented employees worldwide and providing them with the opportunity to power smarter healthcare for everyone, everywhere. When our talented employees bring their authentic selves and their diverse experiences to work, they enable us to accomplish extraordinary things. Multifaceted thought processes spark innovation. Multi-talented collaboration harnesses innovation to deliver superior outcomes.