If you’re looking for a special place to build or grow your career, you’ve found it. Whether you’re an experienced professional, a recent college graduate or somewhere in between, IDEX is a place where you can apply your existing skills and learn new ones in an environment where you can make an impact.

With interesting opportunities in engineering, marketing, sales, supply chain, operations, HR, finance, and more across more than 40 diverse businesses around the globe, chances are, we have something special for you.

Reporting Line:

Sr. Commercial Manager (Matcon Americas) & Aftermarket Manager (Matcon Ltd.)

Department:

Aftermarket

Matcon, a division of IDEX MPT Inc, has been providing powder handling solutions for the processing of powders, granules and tablets using Intermediate Bulk Container technology for over 40 years. Matcon operates globally across a range of manufacturing industries, including food, nutrition, pharmaceutical, chemical and metal powders.

Overall purpose of role: 

The Service Engineering Technician will be predominantly responsible for providing maintenance / service activities on our client’s sites within the North and South American territories, with the possibility of occasional worldwide travel. The engineer will also provide technical support to resolve onsite issues through breakdowns or advise on upgrades as appropriate.

This is a position that suits a confident, enthusiastic and resourceful individual who enjoys working directly with clients. Candidates who are self-motivated with high levels of Matcon product knowledge and enjoy new challenges are best suited to this role. 

Key Responsibilities:

• Carrying out Service / Maintenance activities at our client’s site.
• Carrying out refurbishment (RMAs) of client’s equipment at Matcon Americas.
• Producing spares and service quotes from time to time.
• Planning & booking of travel arrangements & hotels for site visits.
• Carry out risk assessments and method statements before and during visit.
• Build and maintain a good working relationship with Matcon’s Preventative Maintenance Agreement (PM) and service customers. Paying special attention to our 80’s clients.
• To provide advice and appropriate training to the client’s Engineers as and when required.
• To undertake problem solving and troubleshooting skills as part of normal customer facing duties.
• Working closely with the Service Account Managers to schedule site visits and identify future sales opportunities.
• Carry out visits to main PM customers at short notice.
• Complete clear, descriptive, and informative site reports promptly after each site visit for Matcon and our clients’ records.
• Co-ordination of feedback to customers from various internal departments as the technical issue dictates.
• Ensure weekly time sheets & expenses are submitted accurately & in a timely manner.
• Always attend site and client visits in a professional manner.

This list is not exhaustive and the job holder may be asked from time to time to undertake other duties so that the team or department can function efficiently. Such a request will be reasonable and will be within this role’s normal scope of authority.

Skills & Abilities:

• Powder process and application knowledge.
• Detailed understanding of the Matcon product range.
• Fault finding and troubleshooting capability.
• Ability to provide accurate and clear diagnosis of technical complaints.
• Sound understanding of mechanical engineering principals.
• Sound understanding of controls & instrumentation (including pneumatics).
• Basic understanding of PLC hardware and software would be advantageous but not essential as training will be given.
• Good understanding of essential H&S Management.
• Desire to identify and complete training courses where skills need improving.
• Full Clean Drivers Licence preferred.
• Ability to travel at short notice.

Knowledge & Qualifications:

• Bachelor’s or Associate’s degree in mechanical or electrical engineering, or equivalent experience
• 3+ years of experience in service and/or maintenance engineering is desirable.
• Experience in troubleshooting
• Experience in working in lab and/or industrial environment
• Proven ability to manage multiple projects, customer requests an travel schedule
• Customer focused with a proven track record of excellent customer satisfaction
• Must be competent in Microsoft Windows, Microsoft Office

Training:

• Shadowing of Service and Commissioning Engineers
• Training on Inter Departmental Processes
• Formal Electrical/Software Training as necessary
• H&S Training as required
• Mechanical Training as required

Location:  

Matcon Americas, Delran, New Jersey, USA.

Are you ready to join a different kind of company where our people, our culture, and our commitments are centered around providing trusted solutions that improve lives around the world?

IDEX is an Equal Opportunity Employer and Affirmative Action Employer. IDEX gives consideration for employment to qualified applicants without regard to race, color, religion, creed, genetic information, sex, sexual orientation, gender identity or expression, marital status, age, national origin, disability, protected veteran status, or any other consideration or protected category made unlawful by federal, state or local laws (Minorities/Females/Protected Veterans/Disabled).

Attention Applicants:  If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process, please let us know. Likewise, if you are limited in the ability to access or use this online application process and need an alternative method for applying, we will determine an alternate way for you to apply. Please contact our Talent Acquisition Team at [email protected] for assistance with an accommodation. These contact tools may be used only by individuals with a disability for accommodation requests. Do not inquire as to the status of an application.