Technical Support Engineer (Salesforce) - Tier 2

Posted:
2/5/2025, 11:36:44 PM

Location(s):
England, United Kingdom ⋅ London, England, United Kingdom

Experience Level(s):
Junior ⋅ Mid Level ⋅ Senior

Field(s):
IT & Security

Workplace Type:
Hybrid

Are you passionate about solving real-time technical issues and restoring service quickly? If so, Sitetracker is looking for a Technical Support Engineer to join our dynamic team.

In this role, you will be the first line of defense for diagnosing, troubleshooting, and resolving break-fix issues that impact customers. You will be responsible for investigating system outages, performance degradations, and technical roadblocks, ensuring rapid resolution and minimal disruption to business operations.

As part of the front-line support team, you will manage incoming cases, perform root cause analysis, and collaborate with the Sitetracker Engineering and Product teams to address complex technical challenges. Your ability to react swiftly to high-priority incidents and provide effective solutions will be key in maintaining product stability and customer satisfaction.

Sitetracker

Website: https://www.sitetracker.com/

Headquarter Location: Palo Alto, California, United States

Employee Count: 251-500

Year Founded: 2013

IPO Status: Private

Last Funding Type: Series D

Industries: Cloud Infrastructure ⋅ Information Technology ⋅ Project Management ⋅ SaaS

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