The Office of Campus Housing (OCH) serves to make NTU, the university with the best-in-class campus for learning, working, and living. OCH has a mission to provide optimal on-campus living environment for students and faculty to excel in learning, research, teaching and other NTU related work. It is responsible for student and faculty housing on campus, the sports and recreational facilities, and its related services.

We are looking for individual who have a strong passion for delivering exceptional service to residents of the University’s faculty housing on campus.

The role provides the successful candidate with the opportunity to develop, contribute and grow oneself holistically across areas of excellence in customer relationship management and/or facilities & contracts management within the department.

If you have more than 1 year of relevant working experience in residential management/services, customer service/relationship managements, or facilities/property management, you may the one whom we are looking for. Having an experience in student hostels, staff housing or hospitality services would be advantageous for this role.

The incumbent is required to:

• Coordinate, schedule and conduct regular inspection of faculty housing units and communal areas to ensure a safe, clean, and well-maintained environment.

• Monitor unit turnover process, identify defects and coordinate necessary rectification works prior to ensure units are ready for the next check-in.

• Manage and resolve residents’ requests, feedback or complaints received through various platforms such as ServiceNow, over the counter, emails, phone calls, etc. This includes collaborating with internal and external stakeholders for to ensure timely and satisfactory resolution in line with OCH’s Service Level Agreement (SLA).

• Prepare work requisitions and purchase orders for maintenance and improvement works and ensure that works are completed to the expected quality and timeline.

• Plan and prepare resident advisories for scheduled maintenance and unscheduled works. Act as the main point of contact for repairs, maintenance, cleaning, and assist to oversee and manage reinstatement and refurbishment projects within Faculty Housing.

• Adhere to the preventive maintenance schedules and ensure that timely corrective actions are taken.

• Oversee vendor service delivery and ensure full compliance with contractual obligations and performance standards.

• Formulate specifications and requirements for procurement of goods and services necessary for faculty housing operations. This includes evaluating quotations or tenders and providing recommendations for award in accordance with procurement guidelines.

• Manage the Faculty Housing key system, including performing monthly audits to ensure accurate record of keys issued to residents.

• Maintain and contribute to a repository of best-practice templates and communication materials to enhance the the clarity, effectiveness and efficiency of communication with residents by FH staff.

• Conduct regular inventory audits and manage the disposal of obsolete inventory and assets, in accordance with University policies.

• Update and maintain detailed records and documentation to support both administrative and operational needs of the Faculty Housing team.

We regret that only shortlisted candidates will be notified.

Hiring Institution: NTU