Overview:

At TD SYNNEX - Shyft, the Technical Services Representative position is a role designed to not only assist with managing the technical support representative team(s) and alleviate some of the day-to-day oversight from the supervisory staff, but also to assist with building the skillset needed to advance the career of the representative.  The TSR is responsible for ensuring that all programs are staffed appropriately.  The TSR will handle low level escalations to resolve issues in a manner that is beneficial for both the customer and the business.  The TSR will also review quality of work performed to provide informal coaching and/or determine if a formal coaching is required.

Essential Duties & Responsibilities Required:

• Leads process improvement initiatives (15%)

• Provides guidance to lower level technical staff on key programs (25%)

• Serves as the subject matter expert for assigned program(s) (25%)

• Handles escalations from lower level technical staff to resolve issues (10%)

• Escalates customer requests/complaints appropriately to other team members, departments, and management (15%)

• Aids field support technicians to complete work order related technical repairs (5%)

• May assist with other duties as assigned (5%)

Other Duties & Responsibilities:

• Additional duties as assigned

• Meets attendance and punctuality standards

Qualifications:

Experience:

• 3 to 5 Years of relevant work experience.

Education & Certifications:

• Bachelor's Degree with Computer Sciences Field of Study preferred.

• High School Graduate required.

• Other Education / Certifications: CompTIA A+, CompTIA Network +, CompTIA Server+, Microsoft Desktop

Working Conditions:

• Occasional non-standard work hours or overtime as business requires.

• Consistent non-standard work or overtime as business requires.

• On-call availability required as necessary.

• Professional, office environment.

Required Knowledge, Skills & Abilities:

• Able to execute instructions and to request clarification when needed.

• Able to use a 10-key quickly and accurately.

• Possesses basic clerical and data entry skills.

• Possesses strong data entry skills.

• Ability to input 40 words per minute

• Able to perform basic mathematical calculations.

• Able to recognize and attend to important details with accuracy and efficiency.

• Able to communicate clearly and convey necessary information.

• Able to interact effectively with all levels of management.

• Able to negotiate skillfully, promote/sell ideas persuasively, and close transactions with mutually beneficial results.

• Possesses strong multi-cultural interpersonal skills.

• Possesses strong leadership skills with a willingness to lead, create new ideas, and be assertive.

• Possesses strong organizational and time management skills, driving tasks to completion.

• Able to constructively work under stress and pressure when faced with high workloads and deadlines.

• Able to maintain and promote social, ethical, and organizational standards in conducting internal and external business activities.

• Able to work independently with minimum supervision.

• Able to maintain confidentiality of sensitive information

• Able to build solid, effective working relationships with others.

• Able to exhibit ability to be sensitive to the needs, concerns, and feelings of others.

• Able to quickly learn new systems and technology.

• Able to use relevant computer system applications at an advanced level.

At Shyft Global Services, a TD SYNNEX Company, our values guide everything we do: Together, We Own It, We Dare to Go, We Grow and Win, and above all, We Do the Right Thing. These principles shape how we work with each other, our partners, and our communities as we drive innovation and create lasting impact.

#DNS

What’s In It For You?

• Elective Benefits: Our programs are tailored to your country to best accommodate your lifestyle.

• Grow Your Career: Accelerate your path to success (and keep up with the future) with formal programs on leadership and professional development, and many more on-demand courses.

• Elevate Your Personal Well-Being: Boost your financial, physical, and mental well-being through seminars, events, and our global Life Empowerment Assistance Program.

• Diversity, Equity & Inclusion: It’s not just a phrase to us; valuing every voice is how we succeed. Join us in celebrating our global diversity through inclusive education, meaningful peer-to-peer conversations, and equitable growth and development opportunities.

• Make the Most of our Global Organization: Network with other new co-workers within your first 30 days through our onboarding program.

• Connect with Your Community: Participate in internal, peer-led inclusive communities and activities, including business resource groups, local volunteering events, and more environmental and social initiatives.

Don’t meet every single requirement? Apply anyway.

At Shyft Global Services, a TD SYNNEX Company, we’re proud to be recognized as a great place to work and a leader in the promotion and practice of diversity, equity and inclusion. If you’re excited about working for our company and believe you’re a good fit for this role, we encourage you to apply. You may be exactly the person we’re looking for!

We are an equal opportunity employer and committed to building a team that represents and empowers a variety of backgrounds, perspectives, and skills. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, gender identity or expression, sexual orientation, protected veteran status, disability, genetics, age, or any other characteristic protected by law.