The Director of AI Capability Evaluation & Integration Services (AICEIS) will lead a strategically critical team within the AML Detection and Client Insights organization, responsible for evaluating, aligning, and enabling the integration of AI-powered capabilities across the entire AML Transaction Monitoring (TM) lifecycle.

This role is ideal for a senior leader with a proven track record in AML transformation, AI strategy, and regulatory governance, who thrives at the intersection of innovation, compliance, and operational enablement. The role will shape how AI capabilities are identified, assessed, and adopted at scale—ensuring tools enhance detection effectiveness, investigator productivity, and overall program integrity.

It is a high-impact leadership role that defines the strategic AI capability roadmap, drives vendor and internal tool evaluations, and bridges functional silos—working closely with Model Risk Management, independent Validation, Technology, and AML stakeholders to ensure safe, explainable, and effective AI adoption. Excellent communication skills required in order to negotiate internally, often at a senior level. Some external communication/negotiation may be necessary.

Responsibilities:

• Build and lead the AICEIS team (5–7 FTEs), setting strategic direction, priorities, and goals aligned with enterprise AML modernization goals.
• Lead the structured evaluation of AI/ML solutions (both internal and third-party), focusing on their applicability across data sourcing, detection logic, prioritization, alert management, and reporting workflows.
• Own the AI capability evaluation framework and ensure consistency in how AI tools are benchmarked, tested, and prepared for production integration.
• Act as the principal liaison with Model Risk Management (MRM) and second-line risk functions to shape validation and governance approaches for both model and non-model AI.
• Oversee the execution of proofs-of-concept (POCs), pilot deployments, and control assessments for AI-powered tools, ensuring they meet performance, risk, and regulatory requirements.
• Drive executive-level engagement by delivering clear, actionable insights and recommendations to senior AML, Compliance, and Technology leadership on AI enablement opportunities and risks.
• Collaborate with AML Operations and Business Enablement teams to support user training, change readiness, and adoption strategies for approved AI capabilities.
• Monitor and interpret global AI regulatory trends (e.g., OCC, ECB, HKMA, Wolfsberg) and translate them into program standards and readiness assessments.
• Lead and manage a diverse team of staff across multiple locations; invest in the development of all team members to facilitate consistent execution.

Required Qualifications:

• 10+ years in AML, financial crime compliance, or risk technology roles, with 5+ years in leadership or transformation delivery capacity.
• Deep understanding of AML transaction monitoring processes, detection models, investigative workflows, and regulatory expectations.
• Demonstrated experience in evaluating or operationalizing AI/ML tools, preferably in a regulated financial services environment.
• Strong knowledge of model governance and model/non-model risk management principles.
• Executive presence and ability to influence across Compliance, Risk, Technology, and Operations.
• Track record of leading cross-functional teams, managing ambiguity, and delivering results in complex environments.
• Proactive leadership and motivational skills

Preferred Qualifications:

• Experience leading AML or fraud analytics transformations, vendor selection, or third-party AI tool assessments.
• Working knowledge of explainable AI (XAI), ethical AI frameworks, and model interpretability methods.
• Exposure to AI/ML regulatory frameworks (e.g., OCC 2011-12, SR 11-7, EU AI Act, HKMA AI guidelines).
• Excellent communication skills with experience preparing executive briefings and board-level materials.

Education:

• Bachelors (4 Year University) Degree required
• Masters Degree (MS, MBA, etc) preferred

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Job Family Group:

Compliance

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Job Family:

AML Core

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Time Type:

Full time

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Primary Location Full Time Salary Range:

$160,000.00 - $270,000.00

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Most Relevant Skills

Business Acumen, Credible Challenge, Laws and Regulations, Management Reporting, Policy and Procedure, Program Management, Referral and Escalation, Risk Controls and Monitors, Risk Identification and Assessment, Risk Remediation.

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Other Relevant Skills

For complementary skills, please see above and/or contact the recruiter.

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Automated Processing and AI

We use automated processing, including artificial intelligence, for our legitimate business interests (or our reasonable and appropriate business purposes) to identify and align the candidate's skills and abilities with a specific job opening. Additionally, if you so choose, or consent, we can match your skills and abilities to other suitable roles at Citi.

Importantly, all our hiring processes and decisions, including determining your suitability for a role, are conducted, checked, and decided by individuals. Our automated processing and AI do not involve relying on automatic or autonomous decision-making. Please refer to any Jurisdictional Considerations, with specific provisions for your country (where relevant) for further details.

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