We are seeking a highly skilled and proactive Lead Web App Monitoring Specialist to join our team. You will be responsible for monitoring and analyzing the availability and performance of our website through the consumer purchase funnel and engagement with Website/apps.
Additionally, you will develop and implement automation tools for monitoring and alerting to ensure a seamless and efficient customer experience. You will also be expected to build and manage a small team.
 

Your responsibility will cover (but is not limited to):

• Monitor Website/App Availability using various tools such as CWV, Pagespeed Insights, Pingdom, Postman, and internal custom tooling (Playwright)

• Analyze the consumer journey through the website's purchase funnel using primarily Microsoft Clarity and Tableau

• Develop and implement automation tools for continuous monitoring of website availability and performance

• Develop and maintain comprehensive reports on website availability and purchase funnel performance

• Collaborate with marketing, product & engineering, and customer service teams

• Suggest optimizations to enhance website performance and the customer purchase experience

• Conduct regular tests to validate the functionality and performance of the website across different devices and browsers
   

👀We're excited about you if you have:

• Minimum of 5+ years of experience in website monitoring, automation, or a similar role

• Proficiency with website monitoring tools (e.g., Google Analytics, New Relic, Pingdom, Selenium/Playwright)

• Experience with automation tools and scripting languages (e.g., TypeScript/Javascript, Python, Shell scripting)

• Familiarity with data analysis and visualization tools (e.g., Tableau, Power BI)

• Understanding of web technologies and frameworks

• Knowledge of software best practices, like Test-driven Development (TDD) and Continuous Integration/Delivery (CI-CD)
   

Nice to have skills:

• Bachelor's degree in Computer Science, Information Technology, or a related field+

• Experience in site reliability engineering with a primary focus on Front End

• Familiarity with industries such as Betting & Gaming, Trading brokers, Ecommerce & Marketplaces
   

🥰 We value professionals who are:

• Strong analytical thinkers with keen attention to detail

• Excellent communicators, both verbally and in writing

• Able to work effectively in a team-oriented environment

• Capable of managing multiple stakeholders

• Willing to provide on-call support
   

💰What we offer you:

• Opportunity to build and manage a small team

• Work with cutting-edge monitoring and automation tools

• Collaborate with cross-functional teams to improve customer experience

• Continuous learning and growth in website performance optimization
   

We are committed to providing a seamless and efficient customer experience through our website and apps. If you're passionate about website performance, automation, and data analysis, we'd love to hear from you. Apply now to join our team and make a significant impact on our digital presence!

Groupon’s purpose is to build strong communities through thriving small businesses. To learn more about the world’s largest local ecommerce marketplace, click here. You can also find out more about us in the latest Groupon news as well as learning about our DEI approach. If all of this sounds like something that’s a great fit for you, then click apply and join us on a mission to become the ultimate destination for local experiences and services.

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