Job Summary:

PRODUCT MANAGEMENT INTERN

Location: Toronto, ON

Division: Ticketmaster NA – Festivals & GA (Universe)

Line Manager: Product Manager

Internship Terms: Between 8-12-month Term commencing January 2025 working 37.5 hours per week

THE TEAM

Universe is a leader in online ticketing for general admission events. We’re constantly innovating with a focus on attractions and exhibits and are growing our team! We serve some of the biggest names in entertainment across attractions & clubs with operations spanning 15 countries across North America and Europe.

Our global team of over 60 people, we operate as an independent entity within the larger Ticketmaster/Live Nation family. We set our own roadmap and operate a modern tech stack (i.e., Kubernetes, Docker, Flux and more!), all with the financial backing and resources of a Fortune 500 company. Free concert tickets are a cool perk too!

THE INTERNSHIP

The Product Management Intern will work closely with Engineering, Design, and Business, understanding user pain points and translating those needs into next-generation products that delight our customers. You should have a desire to learn, sharp attention to detail, and a drive to work on high-visibility features. We need you to help us bring our platform to the next level and connect fans to the entertainment they love.

THROUGHOUT YOUR TIME WITH US YOU WILL

• Learn and leverage market and user research techniques, combined with cross-functional collaboration to paint a full picture of our opportunities.
• You will work to uncover user needs, market trends, competitor offerings, and product usage, uncovering the most impactful areas of improvement for our platform.
• Work up to leading product discovery engagements by analyzing qualitative and quantitative data points to clearly and concisely define user problems.
• Turn your product discovery results into product plans, with the chance to experience both MVP and future iteration planning.
• Prepare clear communications and presentations for cross-functional teams
• Shadow teams mid-build phase and help to ensure the product meets and exceeds the quality and methodologies that make us a leader in the space
• Work and collaborate with our Product Managers; join as their squads plan sprints, run story acceptance meetings, and monitor progress to move projects forward

YOU WILL PROBABLY BE A GOOD FIT IF YOU

• Are currently enrolled in a post-secondary program that requires participation in a co-op/internship placement as part of the curriculum to graduate
• Have proven ability to work collaboratively across various teams to drive results
• Are adaptable and used to working in rapidly changing environments
• Love solving puzzles and problems, particularly when they involve analysis to reach a conclusion
• Can communicate across all levels of team members, and are open to gaining exposure presenting to Senior leadership/Executive level members.
• Get excited at the thought of taking ownership of something tangible, with the potential to impact thousands of people.
• Possess deep passion for using technology to solve problems.

BONUS POINTS FOR:

• Experience using JIRA, ZenHub, Pivotal Tracker, or other Agile product
• Experience working in ticketing and/or the events industry
• Proven pitch, negotiation, and/or development skills

WHAT WE OFFER:

• Hands-on experience in product management within a dynamic industry.
• Mentorship from experienced product professionals.
• Opportunity to contribute to and own real projects that impact our customers.

LIFE AT TICKETMASTER

We are proud to be a part of Live Nation Entertainment, the world’s largest live entertainment company.

Our vision at Ticketmaster is to connect people around the world to the live events they love. As the world’s largest ticket marketplace and the leading global provider of enterprise tools and services for the live entertainment business, we are uniquely positioned to successfully deliver on that vision. 

We do it all with an intense passion for Live and an inspiring and diverse culture driven by accessible leaders, attentive managers, and enthusiastic teams. If you’re passionate about live entertainment like we are, and you want to work at a company dedicated to helping millions of fans experience it, we want to hear from you.

Our work is guided by our values:

Reliability - We understand that fans and clients rely on us to power their live event experiences, and we rely on each other to make it happen.

Teamwork - We believe individual achievement pales in comparison to the level of success that can be achieved by a team.

Integrity - We are committed to the highest moral and ethical standards on behalf of the countless partners and stakeholders we represent.

Belonging - We are committed to building a culture in which all people can be their authentic selves, have an equal voice and opportunities to thrive.

EQUAL OPPORTUNITIES

We are passionate and committed to our people and go beyond the rhetoric of diversity and inclusion. You will be working in an inclusive environment and be encouraged to bring your whole self to work. We will do all that we can to help you successfully balance your work and homelife. As a growing business we will encourage you to develop your professional and personal aspirations, enjoy new experiences, and learn from the talented people you will be working with. It's talent that matters to us and we encourage applications from people irrespective of their gender, race, sexual orientation, religion, age, disability status or caring responsibilities.

Ticketmaster Canada will provide reasonable accommodations for qualified individuals with disabilities in the job application process. If you have difficulty using our online application system and need an accommodation due to a disability, please email [email protected]. Please note this inbox is limited to accommodation requests. Resumes submitted to this inbox will not be considered.