Job Posting Title:

Quality Operations System Auditor Intern, Spring 2025

Req ID:

10098884

Job Description:

About the Role & Program

"We make Magic!"

That’s our motto at Walt Disney Parks and Resorts. And it permeates everything we do. At Disney, we help encourage that magic by enabling our teams to push the limits of entertainment and build the never-before-seen!

What You Will Do

Our Quality Operations team is responsible for physically auditing the performance of cast and leadership within the Walt Disney World Resorts supporting Disney Springs, Disney Sports, Disney Water Parks, Disney Transportation, Disney Premium Services, Disney Parks & Resorts. Policies, procedures, processes, standards and interactions are evaluated providing valuable data to uphold the Disney standards.

In addition to the Resorts in Central Florida this dynamic team travels to Disney’s Vero Beach Resort and Disney’s Hilton Head Resort to provide senior leaders audits to assess service levels. As part of this team you will:

• Participate and conduct audits across the Walt Disney World Resorts.
• Develop, and coordinate the company’s compliance with internal requirements & processes.
• Present findings to senior leaders in a capstone project.

Required Qualifications & Skills

• Ability to partner with other teams and act with integrity.
• Strong oral/written communication skills.
• Excellent organizational and partnership skills.
• Your prior experience as a foundation for learning the resort business.
• Quick problem solver that crafts situations.
• Deadline driven, time management and structure is their responsibility.
• Ability to build positive relationships with operation leaders and cast.
• Strong communication and comfortable communicating with executives.
• Open and flexible to ad hoc projects.
• Tech savvy with an ability to learn new applications.

Preferred Qualifications

• Data Entry or Audit experience
• Comfortable working with Microsoft Office (PowerApps, Excel, PowerPoint, etc.)
• Disney alumni preferred

Education

• Currently enrolled as a Junior, or higher, or have graduated within the past 6 months from an accredited college/university, earning a degree majoring in Hospitality, Marketing, Business or related area.

Required Materials

• A portfolio is required as part of the application process. This portfolio should include samples of writing and/or design work and be included as a URL link on your resume. Any other portfolio submissions will not be considered.

Eligibility Requirements & Program Information

• Must be enrolled in an accredited college/university taking at least one class in the semester/quarter (spring/fall) prior to participation in the internship program OR must have graduated from a college/university within 6 months at time of application posting OR currently participating in a Disney College Program or Disney Internship
• Must be at least 18 years of age
• Must not have completed one year of continual employment on a Disney internship or program
• Must possess unrestricted work authorization

Additional Information

• Must be compliant with The Disney Look appearance guidelines
• Must be able to have a consistent, reliable work schedule throughout the internship
• The approximate dates of this internship are January 2025 through June 2025
• Must be fully available for the duration of the internship (approximately 40 hours each week)
• Must have reliable transportation to/from work
• We provide limited housing opportunities for Florida Based Professional Interns through American Campus Communities, for more information click here

Recommendation – Print This Role Description: Strong candidates may be invited to interview for this position. We strongly encourage applicants to print or save a copy of this opportunity for reference in the event they are selected for a phone interview. Note that this role description will not be accessible once the posting is closed. We hope to speak with you soon!

Job Posting Segment:

Resort Ops

Job Posting Primary Business:

Resort Ops- Resorts Quality Opns Systems/Call Center

Primary Job Posting Category:

Other

Employment Type:

Full time

Primary City, State, Region, Postal Code:

Lake Buena Vista, FL, USA

Alternate City, State, Region, Postal Code:

Date Posted:

2024-08-22