Job Posting Title

Manager, Operational Publications

Job Category

Operations Training Delivery

Language Requirements

Bilingual / Bilingue

In the event a qualified bilingual candidate is not found, a qualified unilingual candidate will be considered. / Dans l’éventualité où un candidat bilingue qualifié n’est pas disponible, un candidat unilingue qualifié sera considéré.

Flexible Work Agreement Type

Remote / Travail à distance

Posting End Date

2024-10-29

Job Grade

L1 Zone B

Pay Range

Commensurate with Experience / Selon l’expérience

Job Summary

The Manager, Operational Publications is responsible for managing a team of Information Developers and Technical Writers in the design, development, and production of Air Traffic Services (ATS) documentation.

Job Description

What NAV CANADA offers you:

• Challenging, team-oriented work environment
• Competitive compensation and flexible benefits
• Defined benefit pension plan
• Opportunities for growth and development
• Flexible work arrangements
• Diverse and inclusive workforce

In this role you will:

• Manage the creation, maintenance, and distribution of ATS documentation.
• Plan, allocate, and manage financial and human resources.
• Establish and maintain effective relationships with key stakeholders.
• Manage a team of represented professionals.
• Establish goals, objectives, and performance indicators for the team that are in line with the company’s strategic objectives.
• Monitor and report on documentation metrics and performance.
• Ensure compliance with industry standards and regulations.
• Foster a climate conducive to a motivated workforce and maintain effective employee relations through the application of company values and principles.
• Ensure good employer-employee relations and effective personnel development.
• Coach staff and determine training and development requirements.

What you bring:

Education:

• Bachelor’s degree in Technical Writing, Communications, or a related field.

Experience:

• A minimum of 3 years of management experience, including working and managing a team remotely.
• Experience in technical writing or documentation management.
• Experience managing a team of writers or documentation specialists.
• Experience in scheduling, planning, and capacity management.
• Experience with version control systems.
• Experience with documentation metrics and performance monitoring.
• Experience in project management.
• Proficiency in documentation tools such as Microsoft Word, Adobe Acrobat, and content management systems.

Knowledge:

• Knowledge of industry specific regulations and standards.
• Strong understanding of documentation standards and best practices.
• Knowledge of regulatory information development lifecycle.
• Knowledge of information management software such as SharePoint, CCMS, and project management solutions.

How others describe you:

• Strong ability to lead, motivate, and coach to positively influence culture and employee engagement.
• Strong ability to build effective relationships, collaborate, and coordinate with internal and external stakeholders.
• Strong written and verbal communication skills.
• Demonstrated ability to effectively manage projects and resources.
• Strong attention to detail and a high level of accuracy.
• Ability to handle multiple tasks and prioritize effectively.
• Strong ability to function well within tight deadlines and competing priorities.

Working Conditions:

• For this position, based out of the Ottawa Head Office, NAV CANADA is recruiting top talent across Canada and we are offering the flexibility for new team members to work remotely.

NAV CANADA is committed to building a skilled, diverse workforce reflective of Canadian society. If you do not believe that you match every job requirement listed on this job posting, we still encourage you to apply. NAV CANADA encourages a culture of learning and growth, and recognizes that although some technical skills are mandatory, many others can be taught.

Our Company strives to create an inclusive and barrier-free selection process and work environment. If you require accommodations during this competition process, please ensure that you inform the interview coordinator or hiring manager of any accommodation measures you may require. NAV CANADA will provide accommodations throughout the recruitment and selection process to applicants with disabilities as required.

The successful candidate must meet the security requirement of the position and be legally able to work in Canada.

We thank all applicants for their interest; only those selected for an interview will be contacted.

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