Kennel Technician (Part-Time)

Reporting Structure

Directly reports to Office Manager and/or Practice Manager.

Primary Responsibilities

General

· Understands and applies hospital policies and procedures.

· Keeps kennel and grounds clean, orderly, and clutter-free.

· Removes trash, sweeps, and mops daily.

· Launders bedding and surgical linens.

· Stocks supplies as needed.

· Attends staff and departmental meetings.

Client Relations

· Answers the telephone by third ring in courteous and friendly manner.

· Properly admits and releases all patients for the boarding kennel.

· Answers phone shoppers’ questions, establishing value associated with the services the facility provides.

· Makes appointments and reservations for all boarding and grooming patients.

· Obtains accurate health and vaccination history for all boarding and grooming patients.

· Obtains information from owner regarding pet’s medical needs and communicates it to the appropriate hospital staff.

· Obtains and documents information regarding accurate medications and administration, communicating that information to the appropriate hospital staff.

· Obtains and documents information concerning grooming services desired by clients.

· Places appointment-reminder phone calls, and provides clients with pre-appointment information or instructions.

· Communicates medical recommendations and reviews treatment plans with clients when services are due for admitted patients.

· Recommends additional services to clients, such as bath, groom, pedicure, and/or pamper session.

· Prepares paperwork for boarding/grooming patients.

· Reviews invoices, sets next appointments, and answers clients’ questions.

· Ensures client information is current via phone or in person.

Cash Handling

· Informs client of payment policies.

· Receives and accurately records client payments.

· Reconciles credit card, check, and cash transactions daily.

· Accurately invoices coupons and gift certificates.

Animal Care

· Provides compassionate patient care, including keeping patients clean, dry, and comfortable and alerting hospital to changes in patients’ condition while boarding.

· Administers flea medication on admit and release days.

· Medicates patients and logs medication data in computer.

· Records weight at admit and every three days during stay.

· Applies name band to patient at admit and removes before release.

· Puts pets in secure cage with water and attaches necessary paperwork (cage card).

· Plays with pets during daily playtimes.

· Notes any concerns about pets’ medical condition, and contacts clients to obtain permission for medical treatment.

· Cleans and sterilizes runs and cages daily.

· Walks (three times per day), feeds, and medicates (as instructed) animals, and logs that data daily.

· Monitors and logs daily urination and defecation habits and any occurrence of vomiting or diarrhea.

· Bathes, trims nails of, and brushes out patients.

Personal Conduct

· Adheres to all hospital policies, standards, and procedures, including but not limited to uniforms, grooming, smoking, and personal calls, as stated in the hospital procedures manual.

· Serves as a representative of the hospital, displaying courtesy, tact, consideration, and a positive attitude in all interactions with clients, patients, and other staff members.

· Demonstrates initiative in everyday duties by seeking other work during down times, assisting other employees, and filling in for other employees as needed.

· Adheres to the posted work schedule. Arrives for work promptly and begins work at the start time. Follows hospital policies for reporting lateness or absences.

· Utilizes the time clock to clock in and out at the beginning and end of each day and during breaks.

· Organizes work area and exercises time-management skills to maximize personal efficiency.

· Prioritizes tasks and handles multiple tasks in a calm, organized manner.

Additional Duties

· Attends departmental and staff meetings.

· Performs other duties as required.

Requirements

· HS diploma or educational equivalent.

· Availability to occasionally work uncommon hours and overtime and to be recalled in emergency situations.

· Excellent animal-handling skills, including the confidence and dexterity to administer medications to and bathe animals.

· Ability to properly restrain patients.

· Ability to complete assigned tasks in the time allotted without direct supervision.

· Demonstrated ability to show empathy toward clients and treat animals with respect and compassion.

· Excellent interpersonal communication skills.

· A commitment to outstanding client service.

· Ability to lift objects weighing 40 pounds without assistance and objects weighing more than 40 pounds with assistance.

· Ability to stay on task and work energetically for entire shift, sometimes exceeding 10 hours per day.

· Preferred: One year or more of experience in a veterinary hospital.

At AmeriVet, we’re committed to your growth, development, well-being, and success. We empower team members with the resources, support, and opportunities needed to thrive in their careers and make a lasting impact in our communities.

Here’s what you can expect when you join our team:

• Tailored development programs, mentorship, and career pathing to help you achieve your unique goals.

• Competitive pay, performance bonuses, 401(k) matching, and student loan assistance to foster your financial well-being.

• Health, dental, vision, life insurance, and mental health resources to support your overall well-being.

• Generous paid time off and holidays, because your personal time matters.

• A supportive, collaborative environment where everyone feels a sense of belonging.

*Please note: Any Benefits listed above apply to full-time employees. *

At AmeriVet, your unique skills and passion are celebrated, and every team member has the tools to thrive. Our people-focused approach is centered on helping you grow in your career while making a meaningful impact on the communities we serve.