Career Area:

Product Support

Job Description:

Your Work Shapes the World at Caterpillar Inc.

When you join Caterpillar, you're joining a global team who cares not just about the work we do – but also about each other.  We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here – we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it.

As a Site Solutions Manager, you’ll be the driving force behind Caterpillar’s success on-site, ensuring our solutions deliver maximum value for the customer.

You’ll serve as the primary point of contact for the customer, dealer, and Caterpillar stakeholders, managing overall site performance and exceeding expectations. Your role is pivotal in aligning Caterpillar’s cutting-edge solutions with the customer’s operational goals and future mine plans.

This role will support staffed and autonomous mine sites on the West Coast. Imagine yourself working with cutting-edge autonomous haul trucks, driving innovation and shaping the future of mining operations.

What You’ll Do

• You’ll deliver innovative solutions that improve productivity, safety, and cost efficiency.

• You’ll be the trusted advisor for customer and dealer leadership, influencing strategic decisions on equipment management, risk mitigation, and operational excellence.

• Your work will directly impact customer development, retention, and Caterpillar’s long-term success in the mining sector.

• Own the relationship: Be the single point of accountability for the customer and dealer at the site.

• Understand the mine inside out: Know the customer’s applications, needs, and future plans to proactively deliver solutions.

• Drive performance: Execute with urgency to meet site goals and resolve issues related to productivity, cost, and safety.

• Communicate effectively: Establish clear communication plans with all stakeholders.

• Innovate and influence: Gather customer feedback (VOC) to shape new product introductions and continuous improvement.

• Manage risk: Anticipate business risks, escalate issues, and engage Caterpillar resources to ensure alignment and resolution.

What Makes This Role Exciting

• Collaborate with cutting-edge technology, including autonomous haulage systems.

• Be part of a team that’s redefining mining operations for the future.

What skills you will have:

Technical Excellence: Proven mining application and operations expertise, with hands-on experience in field operations or account management.

Extensive knowledge of Caterpillar products and services, including site operations, fleet maintenance, repair processes, and dealer operations. Project management experience.

Industry Knowledge: Well-versed in the Mining and Heavy Equipment industries, including key trends, challenges, regulatory factors, and influential players. Adept at applying this knowledge to a variety of business contexts.

Customer Focus: Ability to prioritize customer needs and satisfaction in all business decisions, leveraging insights to deliver tailored solutions that drive operational success.

Effective Communications: Skilled in applying communication strategies and tools to clearly convey ideas, interpret information accurately, and build mutual understanding across diverse stakeholders. Must have strong emotional intelligence, possessing the ability to collaborate with people from diverse backgrounds and cultures, internally and externally, with the appropriate influence and ability to resolve differences at dealer and customer operational level.

Problem Solving: Strong problem-solving, influencing, negotiating skills and the ability to deliver performance through relentless execution. Ability to align incentives and goals tied to site performance.

Decision Making and Critical Thinking: Ability to analyse complex situations, evaluate options, and make informed decisions that optimize site performance and align with strategic objectives. Strong leadership and team management skills.

Additional Information:

This role is based out of Redcliffe WA.

• The position requires working onsite on a 4/3 Roster

• This position may require up to 70 % travel.

• Domestic relocation assistance maybe available. 

• Visa sponsorship, international assignments, or payroll transfers are not available for this role.

Compensation & Benefits:
Competitive salary based on degree and professional industry working experience. The Total Rewards package includes:

• Competitive remuneration package

• Attractive Bonus, Equity share & Share options

• Shift and Site allowance

• Car allowance

• Career development with global prospects

• A strong commitment to safety and your wellbeing

• An inclusive workplace culture focused on quality, customer service and the environment

• A commitment to diversity and inclusion, equal opportunity, and equal outcome

• SMART spending APP

• The opportunity to do truly meaningful work in a supportive, constructive culture that encourages you to make the most of your talents.

Posting Dates:

December 12, 2025 - January 3, 2026

Caterpillar is an Equal Opportunity Employer.  Qualified applicants of any age are encouraged to apply

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