Technical Product & Services Implementation

• Fulfills total delivery of technical solution and sales support to end-customers and distributors, in close cooperation with Account Managers to grow share of wallet at maintain, strengthen and develop customers.
• Coordinates and organizes interaction between technical and commercial departments of the company, as well as relevant distributor services for projects in the Sales department/Cluster entrusted. Prepares integrated solutions for customers.
• Engaged by Account Managers to visits to current and potential accounts.
• Support Account Manager in new product and service introduction to customers.
• Recommends products and services that fit well with clients’ business needs during solution offer with Account Managers.
• Responds to more complex technical questions regarding the organization’s products, systems or services.
• Develops and delivers training to educate internal employees and external partners and customers on the features of their purchase.
• Troubleshoots, investigates, and resolves technical problems that arise during or after implementation.
• Develops test applications used for testing modules, including customer-specific components.
• Support in Business Development
• Develops business plans in conjunction with Account Managers as appropriate, to ensure market share increases/key product focuses within the sales department are achieved in line with financial targets and KPI’s.
• Ensures proactive customer need analysis to be presented to Account Manager.

Other Responsibilities

• Ensures high quality and latest updates of data and information on all sales activities in CRM (Dynamics) within his/her zone of responsibility.
• Participates in implementation of improvements made by the company.
• Follows Internal Rules Regulations, in due time provides and correctly processes internal documents determined by the company.
• Constantly improves and shares knowledge of the Sandvik Coromant Offer and quality of production, new tools and technologies.
• Constantly increases the level of the professional development and own area of technical expertise through the training arranged by the company, and also independently.
• Participates in trade shows and other company events when required.
• Carries out other requests of the company management concerning activity of the company.