Executive Manager, SpeakUp Investigations

Your business

Legal and Group Secretariat is responsible for delivering an integrated and consistent approach to CBA’s external and internal legal risk management affairs and corporate governance.

Your team

The SpeakUP team works alongside the Accountability Regime Team (ART) to support CBA’s strategy by building customer trust in CBA through promoting accountability and upholding integrity.

The ART and SpeakUP team are part of Legal and Group Secretariat. The SpeakUP team ensures there are safe channels and formal processes in place that enable the Group’s people and external partners to speak up about their concerns.

SpeakUP also supports and enables CBA’s compliance with the statutory corporate whistleblower regime and undertakes investigations and cultural reviews into whistleblower concerns. The range of misconduct concerns investigated by SpeakUP is broad and includes fraud, bribery, conflicts of interest, bullying, sexual harassment and discrimination.

Your impact and contribution

Reporting to the Lead SpeakUp Investigations, you may have one or more direct reports. You will be responsible for conducting fair, impartial and timely investigations and culture reviews with sensitivity and professionalism; and in accordance with best practice and SpeakUP’s processes (which include participant support processes).

On any given day you will:

• Conduct SpeakUP investigations and culture reviews fairly, impartially, with sensitivity and in a timely and professional manner.
• Follow and maintain established investigative and review processes which reflect best practice and include wellbeing support for participants.
• Draft clear, considered and accurate allegation letters and findings reports.
• Engage with investigation participants clearly, confidently and with care.
• Establish and maintain effective working relationships key stakeholders such as colleagues in Group Legal, HR (including Workplace Relations and People Care) and Group Investigations, as appropriate.
• Provide input and insights into SpeakUP’s management and governance reporting.
• Support the maintenance of SpeakUP’s investigation manual and related templates, guidance materials and other resources.
• Contribute to SpeakUP’s management of its risks, including its controls and compliance arrangements.
• Help shape and implement the ART and SpeakUP team strategy.
• Contribute to an engaged and inclusive culture within ART and the SpeakUP team, and Legal and Group Secretariat more broadly.

Your experience looks like:

• Tertiary qualifications in law or another relevant field (preferred).
• 7+ years’ experience in workplace investigations, litigation, culture reviews, or other investigative or alternate dispute resolution processes, with exposure to misconduct, bullying/harassment and workplace grievances
• Knowledge of, and practical experience working within, Australia’s corporate statutory whistleblower regime will be highly regarded, as will specific experience in lending misconduct and fraud investigations.
• Experience working in risk, compliance, HR, legal, or internal investigations teams; Leading or contributing to complex risk, compliance, or regulatory investigations.
• Experience dealing with complex matters across :
  • highly sensitive or systemic investigations (e.g. cultural issues, executive-level allegations)
  • employment law (law firm or in-house),
  • workplace relations / ER,
  • regulatory investigations
• High emotional intelligence and demonstrated ability to manage sensitive and confidential matters with care and respect.
• Excellent written and verbal skills, including deep experience writing clear allegation letters and findings reports.
• Demonstrated ability to analyse information and make well-informed and considered judgements on complex matters.
• Demonstrated ability to influence and build trust with stakeholders, including senior management.
• Ability to manage several cases simultaneously and competing priorities.
• Resilient and well-developed self-regulation.
• Ability to apply procedural fairness / natural justice principles

Working at CommBank

At CommBank, we support our people with the flexibility to balance where work is done with at least half their time each month connecting in office. We also have many other flexible working options available including changing start and finish times, part-time arrangements and job share to name a few. Talk to us about how these arrangements might work in the role you’re interested in.

Advertising End Date: 05/04/2026