Strategic Data Systems is an IT and Customer Service solutions provider with multiple opportunities supporting the Department of Defense. Our positions offer interesting technical challenges, competitive salaries, great benefits and the opportunity for you to receive or maintain security clearances/certifications that can enhance your career.
Training Delivery Manager
Naval Air Station North Island - San Diego, CA 92135
Day Shift between 6am-6pm
Are you looking for an opportunity to assist our Navy Sailors and their families? If the answer is yes, then we have a great opportunity for you!
We are looking for a Training Delivery Specialist who is eligible for a Secret clearance to join our growing team in San Diego, CA.
Here’s your opportunity to support an Enterprise-level U.S. Navy Call Center responsible for developing, implementing, and overseeing new hire, employee life-cycle, and refresher training.
This candidate will be responsible for the professional development, scheduling, ongoing updating, improvement, and facilitation of regular informational and educational sessions of customer service staff via in-person and online (webinar, video-conference, etc.) training sessions/seminars.
This key role leads the communication and reinforcement of required knowledge, behaviors, and service excellence through training, contact monitoring, and coaching/feedback.
Also responsible for identifying opportunities to improve training and performance.
Here is a short video of My Navy Career Center: