Posted:
10/17/2024, 1:35:05 PM
Location(s):
Port St. Lucie, Florida, United States ⋅ Florida, United States
Experience Level(s):
Junior ⋅ Mid Level ⋅ Senior
Field(s):
Customer Success & Support ⋅ Medical, Clinical & Veterinary
Staff Scheduling Associate
Join Cleveland Clinic Tradition Hospital’s team of caregivers that provide top-quality patient care to the communities in and around Port St. Lucie. Opening its doors in 2013 and expanding in 2017, this state-of-the-art acute care facility has 177 patient rooms and offers services in a wide variety of specialties to meet community needs. You will be supported as you follow your dreams and find where you belong, here at Tradition Hospital.
As a member of the Centralized Staffing Operation team, you will conduct customer service and provide support to caregivers in Cleveland Clinic’s nursing units. You will review staffing and scheduling adjustments encompassing nurse-to-patient ratios every 4 hours, communicate with assigned areas through computer and/or telephone, generate and review 24-hour staffing projections and seek coverage for shifts.
A caregiver in this position works 8:00am – 8:30pm.
A caregiver who excels in this role will:
Work directly with management of assigned facility/units to review and discuss consistent staffing levels that reflect the appropriate number of licensed and unlicensed staff to meet quality and safe patient staffing and operational needs.
Proactively generate and review 24-hour staffing projections.
Seek coverage via phone calls and/or texts for shifts and special circumstances.
Utilize scripted responses when appropriate.
Recognize the need for escalation of staffing challenges.
Conduct the Lack of Work process according to Standard Operating Procedure when necessary to maintain safe and productive staffing.
Resolve complex problems with minimal leadership guidance.
Utilize staffing and scheduling knowledge to identify and resolve complex staffing issues that directly affect patient care.
Utilize multiple computer systems to communicate with nursing leadership of all hospitals.
Work collaboratively with nurse leadership to review current and anticipated staffing needs.
Work collaboratively with nursing institute timekeeping to ensure proper coding of caregiver’s time.
Provide customer support to internal and external caregivers.
Facilitate the scheduling of PRN staff and agency staff to maintain operations for the assigned units.
Complete appropriate documentation utilizing Kronos for caregiver schedule changes.
Be the point of contact for unit call offs.
Accurately record, document, and report call offs according to SOP.
Compile ad hoc and scheduled reports for Chief Nursing Offers, Nursing Directors, and Nurse Managers.
Attend and successfully complete required training.
Minimum qualifications for the ideal future caregiver include:
High school diploma or GED.
Two years of customer service experience.
An associate's degree may substitute for up to one year of the stated experience
A bachelor's degree may substitute for up to two years of stated experience.
Proficiency in MS Office, Excel, and database software.
Preferred qualifications for the ideal future caregiver include:
One year of staffing/scheduling experience.
Our caregivers continue to create the best outcomes for our patients across each of our facilities. Click the link and see how we’re dedicated to providing what matters most to you: https://jobs.clevelandclinic.org/benefits-2/
Physical Requirements:
Personal Protective Equipment:
Follows standard precautions using personal protective equipment as required.
The policy of Cleveland Clinic Health System and its system hospitals (Cleveland Clinic Health System) is to provide equal opportunity to all of our caregivers and applicants for employment in our tobacco free and drug free environment. All offers of employment are followed by testing for controlled substance and nicotine. All offers of employment are follwed by testing for controlled substances and nicotine. All new caregivers must clear a nicotine test within their 90-day new hire period. Candidates for employment who are impacted by Cleveland Clinic Health System's Smoking Policy will be permitted to reapply for open positions after one year.
Cleveland Clinic Health System administers an influenza prevention program. You will be required to comply with this program, which will include obtaining an influenza vaccination on an annual basis or obtaining an approved exemption.
Decisions concerning employment, transfers and promotions are made upon the basis of the best qualified candidate without regard to color, race, religion, national origin, age, sex, sexual orientation, marital status, ancestry, status as a disabled or Vietnam era veteran or any other characteristic protected by law. Information provided on this application may be shared with any Cleveland Clinic Health System facility.
Please review the Equal Employment Opportunity poster.
Cleveland Clinic Health System is pleased to be an equal employment employer: Women / Minorities / Veterans / Individuals with Disabilities
Website: https://clevelandclinic.org/
Headquarter Location: Cleveland, Ohio, United States
Employee Count: 1001-5000
Year Founded: 1921
IPO Status: Private
Last Funding Type: Grant
Industries: Health Care ⋅ Hospital ⋅ Medical ⋅ Non Profit