Job Summary:

L2 Workplace Systems Engineer is responsible for supporting the IT Workplace environment along with other infrastructure components. This position will act as support and maintenance point for the overall Modern Workplace product line and any related topics.

Main Duties and Responsibilities:

• SCCM administration, support and maintenance
• SCCM deployments (OS build, applications, patch management)
• MDM administration, support and maintenance (Intune and AirWatch)
• Licensing services administration
• Active Directory administration, support and maintenance (GPO, DNS, DHCP, PKI, DFS, ADFS and Other Domain Relevant Services)
• Unified communications administration, support and maintenance (Telephony/PBX systems, Video Conferencing, Teams telephony)
• Messaging environment administration, support and maintenance (Hybrid Exchange environment)
• Microsoft 365 administration, support and maintenance (Teams, SharePoint, One drive)
• Support for the global printing solution
• Contributor to disaster recovery planning and execution.
• Create/Maintain and Enhance Team Processes and Documentation.
• Support ticket resolution
• Perform root cause analysis of critical outage and incidents
• Ensure compliance, compatibility, security and optimized integration between solutions in our landscape
• Effectively troubleshoot complex technical issues.
• Participation on an on-call rotation for a 7-day period (10pm – 8am during weekdays and one weekend) should be expected every 6 weeks.
• Occasional afternoon shift work (each 6th week).

Qualifications

• Deep understanding of Modern Workplace topics.
• Experience managing a multinational and multilingual workplace
• Ability to document support processes and Knowledge Base Articles.
• Expert, high-level knowledge of legacy and emerging technology landscape.
• Understanding of key infrastructure technologies and associated architectural considerations.

Education:

• Bachelor’s degree in Information Technology

Work Experience:

• 2 years + working experience in a Workplace administration role.
• 2 years + in a systems administration role.
• Work experience in a large multinational, matrix structured company.

Technical Skills: (Certification, Licenses and Registration) 

• MCSA and/or MCSE
• Knowledge of ITIL best practices
• SCCM
• MDT
• MDM (Intune and/or AirWatch)
• Licensing services – KMS, RDS
• PowerShell and/or other scripting tools
• Printing solutions
• Unified Communications
• Microsoft 365
• General Active Directory administration
• ADFS/PKI/Radius/DNS

Language / Communication Skills:

• Excellent English skills.
• Any other major European Language preferred, but not required.