What You’ll Do

In this role, you will:

• Coordinate and manage the day-to-day operations of the HCBS waiver application workflow

• Review incoming applications and referrals for accuracy and completeness

• Communicate with applicants or representatives to gather documentation and answer questions

• Work closely with internal teams to ensure proper assignment, tracking, and follow-up of cases

• Maintain organized records, generate reports, and help identify process improvements

• Interpret and apply relevant policies, guidelines, and regulations

• Provide exceptional customer service to the public and providers seeking HCBS information

Requirements/Qualifications:

Minimum Qualifications: At least one year of post high school coursework or experience in: administration, office management, accounting, finance, planning, policy analysis and implementation, administrative/management analysis, operations research, program evaluation, research, or similar fields or in a field related to the programs or functions of the employing agency.

Preferred Qualifications:

• Experience working in a human services or Medicaid-related environment.

• Familiarity with state systems such as NFOCUS, SharePoint, and Outlook.

• Experience reviewing and tracking high volumes of documentation or applications.

• Knowledge of waiver programs or public assistance systems.

Other: Some positions may require experience and/or training that is unique to the work assigned; a valid driver’s license or the ability to provide independent authorized transportation; and/or criminal history background checks and other specific background check protocols for their agency.

Knowledge, Skills, and Abilities

• Sharp attention to detail and accuracy

• Confidence interpreting and applying policies and procedures

• Proficiency in Microsoft Office Suite, especially Excel and Outlook

• Strong written and verbal communication

• Initiative to identify problems and suggest solutions