As a member of the IEL Service Desk team, an IT Service Desk Intern’s main responsibility is to assist in new hire computer setups (both remote and on-site) and to handle the on-site deployment of that equipment for those hired in the Blue Ash office.

Position Description (Essential Duties & Responsibilities):

An IT Service Desk intern is responsible for completing desk setups, moves, and decommissions as well as assigning tickets to the IT Service Desk team. The intern will shadow various members on the team to learn how to handle tickets and will be expected to diagnose and resolve tickets within his/her capability. A helpdesk intern is always expected to be polite and professional and may be asked to complete other tasks unrelated to helpdesk tickets.

Knowledge/Skills/Experience:

Basic (Required)

• Able to complete desk setups, moves, and decommissions
• Basic understanding of computer systems, mobile devices, and other current technology
• Proficiency in English
• Excellent communication skills
• Customer-oriented and cool-tempered

Preferred:

• Ability to diagnose and resolve basic technical issues

We are committed to providing reasonable accommodations for qualified individuals with disabilities in our job application procedures. If you need assistance or an accommodation due to a disability, you may contact us at [email protected] or call 1-888-374-5138 ext. 4.

 

US Based Employees - At IEL, we are committed to providing equal employment opportunities for all persons, regardless of age, ancestry, color, religious creed (including religious dress or grooming practice), family and medical care leave status, disability (mental and physical) including HIV and AIDS, marital status, medical condition (including cancer and genetic characteristics), genetic information, military status, protected veteran status, status as a victim of domestic violence or stalking, familiar status, national origin, race, sex, pregnancy, childbirth, breastfeeding or related medical condition, gender identity or expression, sexual orientation and or any other category protected by law.