MDS Catalog Management Specialist

Description -

Mission

Our direct RTM enablement organization in Sales Operations – Contractual/DaaS business segment is looking for an energic motivated individual to support our business via a wide range of activities aiming to onboard our B2B customers in the PSS Services Portal acting as a Catalog Management specialist for our internal stakeholders and customers.

 Main responsibilities:

• Define and implement onboarding operations for assigned customers in the PS Services/HP2B portal, following existing & future guidelines.
• Responsible for driving onboarding completion for his/her assigned customer portfolio, reporting out regularly on onboarding progress status to mgmt & key stakeholders
• Drive continuous improvement of the onboarding process, by identifying areas of efficiency improvement in the onboarding steps and providing feedback accordingly to management

Master Site list creation & upload (SCID/CRS ID)

• Collect and consolidate customer site IDs (SCID/CRS) for all locations in scope for deployment.
• Adapt content to required data format/manage site list upload to catalog/data formatting

Catalog content upload (Product/Price/Bundle)

• Data consolidation, cleaning & preparation of upload files
• Create catalog content files/.csv for catalog upload with required information
• Gather and consolidate bundle items/products/SKUs/pricing information
• Ensure accurate localization & currency update per country catalog (monthly/quarterly)
• Manage/load customized customer banners on the portal

Customer support

• Host portal trainings to customer users – interface/ordering functionalities, etc
• Support ‘How-to’ requests/queries from customers on content/product-bundle description/ordering steps, assistance on ordering functionalities
• Capture customers new requirements on new features/functionality enhancement and consolidate/feed into PSS Portal program owner

• Provide support to Order Mgmt for potential order blocks triggered by catalog inconsistencies

REQUIREMENTS:

Education and experience required

• First-level university degree or equivalent experience
• Typically 2+ years of related experience in IT/business operations/process/project management

Knowledge and skills

• Excellent analytical thinking, technical analysis and problem-solving skills
• Superior communication skills (i.e. written, verbal, presentation), leadership, consulting, influence, and negotiation skills.
• Fluency in English – both written and verbal
• B2B experience/exposure
• Data analysis skills, detail-oriented
• Extensive knowledge and skills in using business applications (Excel, Visio, Power Point)
• Strong relationship management/networking skills including partnerships and consulting

Job -

Sales Operations

Schedule -

Full time

Shift -

No shift premium (Romania)

Travel -

Relocation -

Equal Opportunity Employer (EEO) - 

HP, Inc. provides equal employment opportunity to all employees and prospective employees, without regard to race, color, religion, sex, national origin, ancestry, citizenship, sexual orientation, age, disability, or status as a protected veteran, marital status, familial status, physical or mental disability, medical condition, pregnancy, genetic predisposition or carrier status, uniformed service status, political affiliation or any other characteristic protected by applicable national, federal, state, and local law(s).

Please be assured that you will not be subject to any adverse treatment if you choose to disclose the information requested. This information is provided voluntarily. The information obtained will be kept in strict confidence.

If you’d like more information about HP’s EEO Policy or your EEO rights as an applicant under the law, please click here: Equal Employment Opportunity is the Law Equal Employment Opportunity is the Law – Supplement