At Cleveland Clinic Health System, we believe in a better future for healthcare. And each of us is responsible for honoring our commitment to excellence, pushing the boundaries and transforming the patient experience, every day.

                        

We all have the power to help, heal and change lives — beginning with our own. That’s the power of the Cleveland Clinic Health System team, and The Power of Every One.

                                    

Job Title

Pharmacy Technician - Care Representative

                        

Location

Independence

                    

Facility

Business Operations Center

                     

Department

Infusion Pharmacy-Center for Connected Care

                      

Job Code

B99943

                     

Shift

Days + Call

                       

Schedule

9:30am-6:00pm/8:30am-5:00pm

                       

Job Summary

                         

Job Details

**This position is eligible for a sign-on bonus of $2,500

Join the Cleveland Clinic team where you will work alongside passionate caregivers and provide patient-first healthcare. Here, you will receive endless support and appreciation while building a rewarding career with one of the most respected healthcare organizations in the world.   

The Pharmacy Technician – Care Representative provides essential support for patients receiving specialty infusion therapies in the home, hospice or apartment setting and offers an opportunity to learn a unique and patient-facing aspect of pharmacy operations. This caregiver verifies medications and all required supplies, reviews supply needs with patients and coordinates the most appropriate delivery day and time. The role includes ensuring infusion pumps are properly programmed when needed and coordinating pump pickup when therapy is discontinued. A significant portion of the day is spent communicating with patients by phone while supporting therapies such as TPN, antibiotics and specialty pain medications. The ideal candidate is passionate about providing safe, accurate care, is comfortable working independently with minimal supervision and proactively assists team members when their work is complete.

A caregiver in this position will work on-site from 9:30am to 6:00pm, Monday through Friday, with a Saturday rotation every 6–7 weeks from 8:30am to 5:00pm. On-call responsibilities also occur every 6–7 weeks and include carrying the on-call phone for the full week.

A caregiver who excels in this role will:  

• Complete important data entry tasks such as patient demographic information and IV prescriptions.  

• Work closely with the pharmacy team to ensure deliveries, supplies and equipment are managed appropriately and in accordance with patient needs and department policy.  

• Serve as primary point of contact regarding deliveries and home infusion related issues. 

• Enter and maintain computer data including patient demographics such as allergies, height and weight. 

• Maintain a master calendar for patient deliveries. 

• Collaborate with the delivery supervisor about the delivery schedule. 

• Maintain patient’s supply template to reflect IV therapy needs. 

• Enter prescriptions as needed to support IV therapy needs (i.e. flushes). 

• Maintain the home medical equipment schedule for annual maintenance. 

• Assist the HME Equipment and Inventory Representative (formerly Equipment PSR) tracking HME for return. 

• Obtain each patient’s home inventory with each delivery to determine supply needs.   

• Ensure documentation of inventory meets payer guidelines. 

• Recruit, initiate protocol and train patients on MyChart system.

Minimum qualifications for the ideal future caregiver include:  

• A high school diploma or GED 

• Certified Pharmacy Technician (CPhT) verified through the Pharmacy Technician Certification Board (PTCB)  

• Registration as a Certified Pharmacy Technician with the Ohio Board of Pharmacy within 90 days 

• Two years of general office experience, pharmacy experience or experience with insurance processing or appointment scheduling  

• Working knowledge of computerized appointment scheduling systems, insurance processing or other related office functions  

• Knowledge of medical terminology  

• Computer skills and proficiency with Microsoft products, email and windows applications 

• An associate’s degree may substitute one year of experience  

• A bachelor’s degree may substitute two years of experience 

• A job-related training program may substitute some of the experience

  

Preferred qualifications for the ideal future caregiver include: 

• Experience in the pharmacy field  

• Experience with sterile compounding

Physical Requirements:

• Dexterity sufficient to operate a PC and other office equipment.  Ability to lift and transport up to 25 pounds.  May require extended periods of standing, walking or sitting.  Good visual acuity through normal or corrected vision.

Personal Protective Equipment:

• Follows standard precautions using personal protective equipment as required.

                       

The policy of Cleveland Clinic Health System and its system hospitals (Cleveland Clinic Health System) is to provide equal opportunity to all of our caregivers and applicants for employment in our drug free environment. All offers of employment are followed by testing for controlled substances.

Cleveland Clinic Health System administers an influenza prevention program. You will be required to comply with this program, which will include obtaining an influenza vaccination on an annual basis or obtaining an approved exemption.

Decisions concerning employment, transfers and promotions are made upon the basis of the best qualified candidate without regard to color, race, religion, national origin, age, sex, sexual orientation, marital status, ancestry, status as a disabled or Vietnam era veteran or any other characteristic protected by law. Information provided on this application may be shared with any Cleveland Clinic Health System facility. 

Please review the Equal Employment Opportunity poster. 

                  

Cleveland Clinic Health System is pleased to be an equal employment employer: Women / Minorities / Veterans / Individuals with Disabilities