The Advanced Network Support Analyst is technical lead role, responsible for the advanced analysis and operational support for the Global Network, which may include: conduct network investigations, leading the rapid response and resolution to major incidents, and developing proactive proposals for optimization and improvements of the global network operation.

 She/He will also be acting as network operations lead when required, leading the resources assigned during your Shift of the Global Network platform. He/She will be in charge to oversee the work assignment, supervision, and overall performance of the technical resources and the quality of the operation. 

Responsibilities:

• Be responsible for the operational support of the Citi’s global network, which includes multiple platforms, manufacturers, and technologies. Leading the teams and resources under his/her responsibility during the Shift.

• Provide workload assignments and technical supervision of the agents in charge during the Shift and compliance with the operational and quality metrics of the platform.

• Provide fast response to problems of high priority, severity, and impact.

• Act directly on incidents and tasks of greater complexity or priority assigned to the group and Shift in charge.

• Excellent interpersonal relations and communication and persuasive skills; be able to manage communication with multiple audiences during problem-solving and crisis management.

Exhibit excellent documentation practices.  Capable to Deliver relevant analysis and reporting.

• Ability to quickly analyze and identify resolution strategies for complex and high-impact problems in real-time and lead multidisciplinary teams.

• Contribute to the training and skills development of the assigned technical teams.

• Develop trust relationships with counterparts in other regions and with multiple stakeholders.

• Early completion of assigned tasks and 

• Documentation and strict order in operation in charge.

• Compliance with all organization policies, processes, and best practices, always exhibiting the highest standards.

Requirements:

• Over three years of experience as a network operations leader.

• Experience in networks and telecommunications in large-scale environments, such as Carrier, Manufacturers, Multi-Account Global Services, or a large-scale enterprise environment.

• Effective oral and written communication skills.

• Effective diagnostic and analysis skills. Mature analytical and communications skills.

• Ability to communicate technical concepts to a non-technical audience.

• Experience in Financial Services or a broad global or complex environment preferred.

• Ability to provide rapid response to problems, leading multidisciplinary teams virtually.

• Ability to work with personal and virtual teams and work under pressure or for rapid resolution of critical incidents.

Education:

• Bachelor's degree, technical education, or equivalent experience

• CCIE or CCNP certification and equivalent experience and skills.

• Extensive knowledge of routing protocols, VPNs, high availability environments, carrier management, critical applications, data center infrastructure, among others.

• Preferred knowledge in network programmability and automation and software-defined networking.

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Job Family Group:

Technology

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Job Family:

Infrastructure

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Time Type:

Full time

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Most Relevant Skills

Please see the requirements listed above.

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Other Relevant Skills

For complementary skills, please see above and/or contact the recruiter.

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Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.

 

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