We are looking for an individual who is willing to grow in a global team environment, providing value to our internal clients, ensuring expected goals are reached in LMS Operations Center of Excellence – Middle Office

Opportunity Value:

• Be a part of a global team and acquire good knowledge of our core products in Liquidity and Investment and/or related Operations business processes
• Significant exposure to global and regional operations and business management teams
• Opportunity to develop soft skills in team management
• Develop ability to effectively interface with all level management, team members and internal clients
• Be an influencer in key processes and change activities
• Exercise independence of judgement and autonomy.

Key Responsibilities:

• Provide data input to ensure correct execution of automatic process
• Ensure accurate and on-time update of product dashboards
• Assist in new automations and dashboard creation
• Day to day management of internal complex client inquiries
• Produce weekly, monthly and quarterly management reports, specialized ad hoc management reporting and communications, participate in special projects etc
• Create customized transaction services reports based on data analysis
• Participate and facilitate resolution of system outages engaging related to activities under responsibility with all relevant partners such as Tech, Product and Operations 
• Resolve quality issues and use technical expertise/ judgment to conduct complex analysis

Competencies

• Highly analytical, self-motivated and day-to-day process improvement inquisitive mind set.
• Strong problem solving and troubleshooting skills with the ability to exercise mature judgment
• Excellent written and verbal communication skills
• A detailed and independent thinking style 
• Excellent organization and administrative skills
• Flexibility, versatility and willingness to learn and develop
• Client focus
• Proficiency in MS Office
• Treasury, Investments or Cash Management knowledge desirable 
• Process Improvement and Data Analytics

Qualifications:

• Bachelor’s degree in Business, Finance or other relevant discipline
• 0-2 years of experience
• English Proficiency

Center of Operations Excellence (COE) provides automation solution for global Liquidity services by offering opportunities to simply the existing process. Middle office function also assists in manual support to their processes till the time it is entirely automated or not in scope for automation. 

•    Review new initiatives raised by product team to understand scope, requirements, system entitlements and       execution timelines etc.
•    Evaluate request acceptance and conduct meetings with requestors to clarify requirements
•    Advise requestor on defining execution requirements and controls
•    Conduct training calls
•    Ensure process guides & relevant documents are created and signed off before initiative go live.
•    Identify improvement opportunities in existing processes and implement changes to enhance efficiency and productivity
•    Ensure executions are completed on timely manner
•    Help automation team in UAT testing

------------------------------------------------------

Job Family Group:

Operations - Transaction Services

------------------------------------------------------

Job Family:

Cash Management

------------------------------------------------------

Time Type:

Full time

------------------------------------------------------

Most Relevant Skills

Please see the requirements listed above.

------------------------------------------------------

Other Relevant Skills

For complementary skills, please see above and/or contact the recruiter.

------------------------------------------------------

Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.

 

If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi.

View Citi’s EEO Policy Statement and the Know Your Rights poster.