About the Role

Transplace, an Uber Freight company, is looking for experienced customer service and logistics professionals to join our Brokerage team in Monterrey.

This role is also a great opportunity for recent graduates or individuals looking to build and develop their career in logistics, transportation, or supply chain.

In this role, you will be part of a high-performing team that supports a portfolio of 40+ customers, ensuring freight is moved efficiently, cost-effectively, and with the right carrier capacity in place. You will play a key role in balancing service, cost, and capacity while helping customers achieve reliable and optimized transportation outcomes.

This is a fast-paced, high-impact environment where you will gain exposure to end-to-end transportation operations across import, export, and U.S. domestic freight.

Work Schedule: Monday–Friday, 7:00 AM – 5:00 PM
Location: Monterrey, MX (Hybrid – 3 days in office / 2 days remote)

What the Candidate Will Do

• Secure carrier capacity for assigned loads and customer shipments
• Communicate with carriers to influence capacity during tight market conditions
• Monitor shipments from pickup through delivery, ensuring on-time performance
• Update shipment status in the system (pickup, in transit, delivered, empty, etc.)
• Communicate proactively with shippers and receivers regarding shipment status changes
• Reschedule appointments when needed to ensure service continuity
• Build and maintain strong relationships with carriers, shippers, and receivers
• Manage detention and expedite approvals when required
• Negotiate rates with carriers and customers for spot shipments
• Train customers and carriers on TMS tools and workflows
• Identify performance trends across carriers and customers and recommend improvements
• Support shipment coordination across multiple nodes (shipper, cross-dock, DC, store)
• Assist in onboarding new customers, vendors, and receivers
• Create and maintain SOPs and internal process documentation
• Demonstrate ownership of assigned accounts and business segments

Basic Qualifications

• 1+ years of experience in logistics, transportation, or customer service
• Bachelor’s degree required
• Strong negotiation and communication skills
• Intermediate to Advanced proficiency in Spanish and English (written, verbal, and presentation skills)
• Proficient in Microsoft Excel (VLOOKUP, Pivot Tables, advanced formulas)

Preferred Qualifications

• 3+ years of experience in logistics, transportation, or customer service
• Understanding of freight and transportation operations (import/export and domestic)
• Experience with reporting and analytics (BI tools, data validation, insights)
• Strong Microsoft Excel skills (VLOOKUP, Pivot Tables, advanced formulas)
• SAP experience is a plus

About Uber Freight 

Uber Freight helps companies move goods more reliably and efficiently. We bring together the technology, people, and transportation capacity they need, using real‑time data from millions of shipments to guide smarter decisions. That helps customers spot issues early, avoid costly surprises, and deliver on time. Uber Freight works with 1 in 3 Fortune 500 shippers across North America and manages over $17B in freight. Learn more at www.uberfreight.com.

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EEOC

Uber Freight is proud to be an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regards to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.